Regional ATM Trainer/Co-ordinator

IZI; KwaZulu-Natal; Hybrid; ZAR 350,000 - 520,000; Full time

Job summary

IZI South Africa is seeking a Regional ATM Trainer/Co-ordinator based in KwaZulu-Natal, Durban, with regional travel to lead training solutions and drive peak operational performance across the ATM network.

You will empower operational teams including ATM custodians, FLM technicians, auditors, and debrief clerks to deliver outstanding service aligned with SLAs and customer expectations.

Qualifications

• Experience in ATM industry (CMC, cash forecasting, or CIT operations).
• CRM experience.

Responsibilities

• Design, implement and deliver training for ATM Custodians, FLM/Clearing Teams, Auditors and Branch Administrators.
• Monitor ATM service levels, manage staff deployment, optimise overtime/cost controls and track deviations.
• Maintain SLAs, conduct client visits and support business development & customer relationships.
• Ensure compliance with legislation, Health & Safety, transport, vault/float limits and ROCC controls.
• Oversee branch fleet efficiency, asset registers and conduct spot checks/audits.

Skills

Leadership

Training delivery

Education

Grade 12; Diploma/Degree in Banking/Finance/Business Management preferred

Job description

Join IZI as a Regional ATM Trainer & Coordinator!

About The Role

Are you an experienced ATM and Cash Operations professional with a passion for training, operational excellence, and team development? IZI South Africa is seeking a dynamic Regional ATM Trainer/Co-ordinator to lead training solutions, ensure regulatory compliance, and drive peak operational performance across our ATM network.

In this pivotal role based in KZN, Durban (with regional travel), you will empower operational teams,including ATM custodians, FLM technicians, auditors, and debrief clerks,to deliver outstanding service aligned with company and customer SLAs.

Key Responsibilities

• Training & Development: Design, implement, and deliver comprehensive training for ATM Custodians, FLM/Clearing Teams, Auditors, and Branch Administrators.
• Operational Performance & Quality: Monitor ATM service levels, manage staff deployment, optimize overtime/cost controls, and track client deviations to drive continuous improvement.
• Client Service & Retention: Maintain SLAs, conduct regular client visits, address service gaps, and support business development and customer relationship management.
• Compliance & Risk Management: Ensure strict adherence to legislative, Health & Safety, transport, vault/float limits, and Group Reconciliation & Operational Cash Controls (ROCC).
• Asset & Fleet Management: Oversee branch fleet efficiency, brand alignment, asset registers, and conduct spot checks/audits to safeguard company assets.

Requirements & Qualifications

• Education: Grade 12 required; Diploma/Degree in Banking, Finance, or Business Management highly preferred.
• Experience: 2-5 years of direct experience in the ATM industry (CMC, cash forecasting, or CIT operations) and proven Customer Relationship Management experience.
• Certifications & Accreditations: PSIRA Accreditation (Grade C or higher), SASSETA Facilitator, Assessor, PSIRA Instructor, CIT, and NKP accreditations.
• Technical Skills: Strong understanding of ATM hardware/software, First Line Maintenance (FLM), and basic network troubleshooting.
• Licence: Valid driver's licence (EC/Code 10 preferred) with willingness to travel regionally.
• Core Competencies: Exceptional leadership, communication, conflict management, negotiation, and strategic delivery skills.