Recruitment Operations Lead — AI‑Powered Innovation

BrightClaim; Randburg; On-site; ZAR 550,000 - 850,000; Full time

Job summary

Genpact is seeking a Front Line Manager - HRO - Recruitment Operations to lead end-to-end recruitment processes in a fast-moving, innovation-driven environment.

The role focuses on requisition management, candidate pipelines, interview coordination, and offer processing, with collaboration across Talent Acquisition, HRBP, and business stakeholders to meet hiring targets. Strong data, SLAs, and process improvements are key for success.

Qualifications

• Bachelor's degree in Commerce, Economics, or Finance.
• Master's degree in Business Administration or Business Analytics.
• PHR certification is a plus.

Responsibilities

• Manage end-to-end recruitment operations including requisition management, candidate pipeline tracking, interview coordination, and offer processing.
• Ensure timely and accurate execution of hiring processes in alignment with organizational policies and compliance standards.
• Collaborate with Talent Acquisition, HR Business Partners, and business stakeholders to meet hiring targets and workforce planning goals.
• Monitor recruitment SLAs, quality metrics, and process adherence; implement corrective actions where necessary.
• Drive process improvements and automation initiatives to enhance efficiency and candidate experience.
• Maintain accurate and up-to-date records in recruitment systems and ensure data integrity across platforms.
• Support internal audits and reporting requirements related to recruitment operations.

Skills

Talent Acquisition

Talent Pipeline

Talent Recruitment

Talent Sourcing

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Masters - Business Administration

Masters - Business Analytics

Professional in Human Resources (PHR)

Job description

Genpact is seeking a Front Line Manager - HRO - Recruitment Operations to lead end-to-end recruitment processes in a fast-moving, innovation-driven environment.

The role focuses on requisition management, candidate pipelines, interview coordination, and offer processing, with collaboration across Talent Acquisition, HRBP, and business stakeholders to meet hiring targets. Strong data, SLAs, and process improvements are key for success.