Insurance Recovery Claims Specialist | Fast, Customer-First

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical Insurance

Group Life Cover

Attendance Bonus - Up to R1750

Free Breakfast Monday

Job summary

Huntswood Group in Durban is seeking an experienced Claims Recovery Advisor to support customers with insurance recovery claims. You will work in a fast-paced claims department, focusing on fair and timely resolution while adhering to FCA guidelines and the principle that the customer's interests come first.

The role involves inbound and outbound calls, end-to-end case management, meticulous data updates, and collaboration with other parts of the business to resolve issues.

Qualifications

• National Senior Certificate (Grade 12).
• Clear Credit and Criminal record.
• Proven experience in the insurance space.
• Proven track record of high performance.
• Excellent command and use of English, both written and Verbal.
• Attention to detail.
• Strong analytical and numeric skills.

Responsibilities

• Always put the customer’s interest first while providing exceptional service.
• Experience in outbound and inbound calls and end-to-end case management.
• Lodge claims, update details and make adjustments or cancellations.
• Communicate effectively to resolve complaints in a timely manner.

Skills

Claims assistance

Email & phone support

Proactive problem solving

Escalated calls handling

Global customer service

Cross-functional collaboration

Computer literacy

Education

RE 5

FAIS

National Senior Certificate (Grade 12)

Job description

Huntswood Group in Durban is seeking an experienced Claims Recovery Advisor to support customers with insurance recovery claims. You will work in a fast-paced claims department, focusing on fair and timely resolution while adhering to FCA guidelines and the principle that the customer's interests come first.

The role involves inbound and outbound calls, end-to-end case management, meticulous data updates, and collaboration with other parts of the business to resolve issues.