Receptionist

Growthpoint; Wes-Kaap; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Growthpoint in Cape Town, Western Cape, is seeking a receptionist to be the first point of contact for clients, tenants and staff. You will handle inquiries in person, on the phone and by email, maintaining professionalism and brand standards.

Responsibilities include answering calls, directing messages, booking meeting rooms, keeping the reception area tidy, and reporting facilities issues to the Office Manager. A friendly, service-oriented, well-presented approach is essential.

Qualifications

• Excellent verbal and written communication skills.
• Reliable, trustworthy, organized and well presented.
• Well-developed interpersonal skills with clients and staff.
• Self-starter with initiative and ability to work autonomously.
• Proficient in Outlook, Word and Excel.

Responsibilities

• Be the first point of contact for clients, tenants, contractors and staff in person, by phone or email.
• Answer the telephone, screen and direct calls to staff.
• Book and coordinate meeting rooms and ensure availability.
• Keep the reception area tidy and well maintained.
• Liaise with the Office Manager to report issues and coordinate services.

Skills

Verbal communication

Written communication

Interpersonal skills

Initiative

Autonomy

Attention to detail

Tools

Outlook

Word

Excel

Job description

• To be the first point of contact and providing professional interaction to all stakeholders (in person, via the telephone or email). The Receptionists serves ambassadors of the company with internal and external stakeholders. They must be “on brand” in terms of the company culture and they must represent the business in the best light.

Key Performance Areas:

• Helpful, polite, friendly, professional and patient interaction with clients, tenants, contractors and staff in a busy reception.
• Professional interaction with messengers who are collecting and delivering mail.
• Answering the telephone, screening and directing calls to staff.
• Providing basic information to callers and ensuring professional interaction to resolve queries.
• Taking telephone messages accurately.
• Keeping the reception area tidy and well maintained.
• Booking, coordinating meeting rooms and troubleshooting room availability.
• Ensure that meeting rooms are serviced between meetings and liaising with baristas regarding catering and refreshment requirements.
• Contact Office Manager to report issues e.g. air-condition, lifts out of order, fire department, emergency services, plumbers, electricians and handyman.

Requirements

Education:

Experience:

• Minimum two years’ receptionist experience.
• Proven track record of client liaison and switchboard.

Knowledge:

• Basic computer skills. Must be proficient in Outlook, Word and Excel.

Job Specific Skills:

• Excellent verbal and written communication skills.
• Reliable, trustworthy, honest and very organized.
• Well-developed interpersonal skills.
• Friendly, service-oriented, extroverted, patient and well presented.
• Intelligent self-starter with an ability to show initiative.
• Ability to work autonomously with little guidance, attention to detail and meet deadlines.