Receptionist

Eskort (Pty) Ltd; Irene; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Eskort (Pty) Ltd in Irene, Gauteng, is seeking a competent receptionist to manage front-desk duties, greet visitors and route calls. The role requires professionalism, strong communication, and solid organizational skills to support busy offices.

Responsibilities include answering and screening calls, handling basic inquiries, ordering office supplies, assisting with general admin, and coordinating deliveries and visitor management. Experience in MS Office and switchboard knowledge is preferred.

Qualifications

• Grade 12 and Office Management certification beneficial.
• Proven experience as receptionist/front-office or similar role.
• Experience with Microsoft Office software preferred.
• Hands-on experience with office equipment (printers) and knowledge of phone systems.

Responsibilities

• Answering, screening and transferring incoming calls to relevant personnel.
• Taking messages and answering customer queries via phone/email.
• Transferring customers to Eskort Stores and updating the telephone list monthly.
• Operate the telecommunication system of the Company.
• Welcoming guests/visitors and managing deliveries and refreshments.
• General administration and office support including diary management and coordinating external services.
• Order office supplies and coordinate stationery/print needs.
• Maintain tidy reception area and provide clerical/reception assistance as needed.

Skills

Professional attitude

Multitasking

Organizational skills

Ability to handle pressure

Written communication

Verbal communication

Resourcefulness

Proactive problem solving

Telephone skills

Listening skills

Customer focus

Education

Grade 12

Office Management certification (advantageous)

Tools

Microsoft Office

Job description

JOB ROLE REQUIREMENTS

QUALIFICATIONS

• Grade 12
• Additional certification in (for example) Office Management would be advantageous

EXPERIENCE

• Proven work experience as a Receptionist, Front-Office Representative or in a similar role.
• Previous experience with Microsoft Office software preferred.

KNOWLEDGE REQUIRED

• Hands-on experience with office equipment (e.g., printers).
• Familiarity and knowledge on phone systems and switchboard operations.

SKILLS REQUIRED

• Professional attitude and professional appearance
• Excellent multi-tasking and Excellent organizational skills
• Ability to deal with pressure.
• Solid written and verbal communication skills
• Ability to be resourceful and proactively resolve issues as they arise.
• Telephone Skills
• Listening Skills
• Customer Focus

JOB ACTIVITIES

KEY PERFORMANCE AREAS (KPA'S)

1. Answering and Screening Calls

• Answering, screening and transferring incoming calls to relevant personnel.
• Taking messages.
• Answering customer queries by providing basic and accurate information via phone/email.
• Transferring customers to the nearest Eskort Stores.
• Updating the telephone list on a monthly basis.
• Operates the telecommunication system of the Company.

2. Limited Cusotmer Complaint Handling

• In the absence of the Customer Engagement Lead, the Receptionist will be responsible for:
  • Taking the Customer’s details and complaint information
  • Completing a Customer’s Complaint form and sending it to the Engagement Lead if not too urgent, otherwise discussing it with Technical Manager for further correspondence.

3. Ordering of Office Supplies

• Office Supplies and Procurement Coordination.
• Ordering of other office consumables such as cleaning supplies, basic food items on an ad-hoc basis.
• Ordering of Business cards for staff including Store Cards for the Sales Team.
• Making sure the Stationary cupbourds are neat, tidy and organised in accordance with the Quantum Lean Principles.

4. Welcoming Guests/Visitors

• Serving guests by greeting, welcoming, directing them appropriately and offering refreshments.
• Accepting courier parcels (including mail deliveries) and ensuring that relevant parties receive parcels.
• Assist with Guest Wi-Fi passwords as and when required.

5. General Administration and Office Support

• Responding to Irene inbox emails, and managing the inbox (e.g. deleting spam, forwarding important emails to relevant parties and organising)
• Diary Management for different Boardrooms.
• Calling of Electricians/Plumbers/Technicians or other Suppliers to come out when necessary
• Booking of Couriers for different Departments.
• Helping with deliveries to the office.
• To coordinate Clover Office Stock between the two different buildings, as well as different departments.
• Helping out with updating the car park schedules as changes arise.
• Updating the birthday list of the Irene Office staff and MANCO.
• Offering administrative support to MANCO.
• Performing other clerical receptionist duties such as filing, photocopying, and printing.
• Keeping a safe and clean reception area by complying with procedures, rules, and regulations.
• Ensure that the reception area is tidy and presentable, with all necessary stationery and material
• Perform any other administrative or reception-related duties as reasonably requested by the Personal Assistant to the Group CEO.