Receptionist

Surgo Pty Ltd; Cape Town; On-site; ZAR 167,000 - 201,000; Full time

Job summary

Surgo Pty Ltd in Cape Town is seeking a receptionist to manage the front desk, welcome visitors, answer calls, and coordinate basic administrative tasks to keep the office running smoothly. This fixed-term position supports office operations and ensures a professional client experience.

The candidate should have Matric, a minimum of 2 years in receptionist/front desk or customer service, switchboard experience, and proficiency with Microsoft Office.

Qualifications

• Grade 12/Matric is required.
• Minimum 2 years' experience in receptionist/front desk/customer service.
• Experience operating a switchboard and handling calls.
• Strong verbal and written communication skills.

Responsibilities

• Front Desk Management
• Welcome visitors and direct them to the appropriate department or individual
• Manage incoming calls, screen enquiries and transfer calls to the relevant recipients
• Take accurate messages and ensure timely communication to stakeholders
• Maintain a professional, tidy and presentable reception area
• Manage visitor access and sign-in procedures
• Administration Support
• Receive, sort, and distribute incoming mail, deliveries, and courier items
• Maintain calendars, meeting schedules and boardroom bookings
• Assist with general administrative duties and document filing
• Maintain accurate office records and documentation
• Update and maintain the biometric attendance system
• Office Coordination
• Order and maintain office supplies, groceries, and cleaning materials
• Liaise with service providers and vendors when required
• Assist with facilities-related requests and office coordination
• Ensure meeting rooms are prepared and adequately stocked
• Dental Information Systems (Pty) Ltd

Skills

Communication

Multitasking

Organisational skills

Phone etiquette

Switchboard operation

Education

Matric / Grade 12

Tools

Microsoft Office

Job description

Role Purpose

The Receptionist is responsible for managing the front desk and serving as the first point of contact for visitors, clients, and service providers. The role ensures the professional operation of the reception area, handles incoming calls and enquiries, coordinates visitor access, and provides administrative support to facilitate the smooth day-to-day running of the office

• Salary range: R15 000 to R18 000 per month
• Fixed term contract: 6 months
• Start date: 01 October 2026

Key Responsibilities

• Front Desk Management
• Welcome visitors and direct them to the appropriate department or individual
• Manage incoming calls, screen enquiries and transfer calls to the relevant recipients
• Take accurate messages and ensure timely communication to stakeholders
• Maintain a professional, tidy and presentable reception area
• Manage visitor access and sign-in procedures
• Administration Support
• Receive, sort, and distribute incoming mail, deliveries, and courier items
• Maintain calendars, meeting schedules and boardroom bookings
• Assist with general administrative duties and document filing
• Maintain accurate office records and documentation
• Update and maintain the biometric attendance system
• Office Coordination
• Order and maintain office supplies, groceries, and cleaning materials
• Liaise with service providers and vendors when required
• Assist with facilities-related requests and office coordination
• Ensure meeting rooms are prepared and adequately stocked
• Dental Information Systems (Pty) Ltd

Customer Service

• Provide professional and courteous service to internal and external stakeholders
• Handle enquiries efficiently and elevate issues where necessary
• Maintain a positive and service-oriented experience for visitors and callers

Requirements

• Grade 12 (Matric)
• Minimum 2 years' experience in a Receptionist, Front Desk, Customer Service, or Administrative role
• Experience in operating a switchboard
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Teams)
• Strong verbal and written communication skills
• Professional telephone etiquette and interpersonal skills
• Excellent organisational and multitasking abilities
• High attention to detail and accuracy
• Ability to work independently and as part of a team

Important Information

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply.
Due to the high volume of applications, should you not receive feedback within three months of submission, please consider your application unsuccessful. We encourage you to reapply for future opportunities.
Surgo (Pty) Ltd does not charge any application fees.
Your CV will be kept on our database for future opportunities. Should you prefer that we do not retain your details, please contact: [e-mail]