Reception Supervisor – Liverpool – £16.5k

3R Consulting Ltd; Noordwes; On-site; ZAR 305,000 - 407,000; Full time

Job summary

3R Consulting Ltd is recruiting for a Reception Supervisor at a prominent Liverpool property, overseeing front desk operations and the lobby.

You will lead a team, ensure accurate billing, handle guest feedback, respond to emergencies, and train junior staff, with Opera PMS experience a plus.

This full-time role requires professional English communication and a commitment to guest service excellence.

Qualifications

• Proven experience supervising front desk operations in a hotel.
• Strong leadership and team-motivation skills.
• Excellent English, both spoken and written.

Responsibilities

• Manage the front desk and supervise staff to ensure a warm welcome to all guests.
• Ensure accurate billing and cash handling.
• Handle guest feedback constructively and professionally.
• Respond to emergency situations.
• Coach and train junior members of staff.
• Part of the Duty Management team.

Skills

Reception management

Team leadership

Operational supervision

Cash handling

English proficiency

Tools

Opera PMS

Job description

We are currently recruiting for a large 4-star property in Liverpool, this stunning property will offer the right candidate an opportunity to gain experience across a large reception with multiple outlets. As our new Reception Supervisor you will be responsible for the day to day function of the front desk and lobby. Reporting in to the Front Office Manager

Duties

• Manage the front desk and supervise staff to ensure a warm welcome to all guests
• Ensure accurate billing and cash handling
• Handle guest feedback constructively and professionally
• Respond to emergency situations
• Coach and train junior members of staff
• Part of the Duty Management team

Requirements

• In depth knowledge of all hotel reception tasks
• Experience of supervising/managing a front office operation
• Ability to lead and motivate a team
• Highly computer literate (previous knowledge of Opera an advantage)
• Professional level of spoken and written English
• Ability to prioritise and delegate in a busy environment

Job Type: Full-time

£16.5k role in North West