Reception & Office Experience Lead

Yoyo Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Yoyo Group in Cape Town seeks a warm, professional receptionist to be the welcoming face of our office. You will manage front-desk operations, greet visitors, and maintain a calm, polished environment from the moment someone steps in.

You will coordinate office facilities, supervise a small cleaning team, manage the in-office cafe, and support travel arrangements for staff. Strong communication and organisational skills are essential to excel in this role.

Qualifications

• Certificate or diploma in Office Administration is highly advantageous.
• Strong computer literacy with MS Word, Excel, Outlook, and general office software.
• Minimum of three years' experience in a reception, administrative, or front-of-house role.
• Proven experience leading or supervising staff (e.g. cleaning staff) is essential.

Responsibilities

• Be the warm, professional first point of contact for clients, visitors and staff.
• Manage arrivals, inquiries, and day-to-day desk operations with polish and calm.
• Keep boardrooms and meeting rooms crisp, stocked, and guest-ready at all times.
• Manage the switchboard, directing calls professionally and efficiently.
• Assist visitors and new starters with parking, and ensure reception is always covered.
• Stay composed and reassuring during disruptions or emergencies.
• Directly manage and coordinate our 2-person cleaning team, maintaining high cleanliness standards.
• Oversee the in-office cafe, ensuring it is well-stocked, tidy, and welcoming.
• Liaise with the COO, building management, and security on repairs and upkeep.

Skills

Front-of-house experience

People management

Communication

General office software

Education

Office Administration certificate/diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Yoyo Group in Cape Town seeks a warm, professional receptionist to be the welcoming face of our office. You will manage front-desk operations, greet visitors, and maintain a calm, polished environment from the moment someone steps in.

You will coordinate office facilities, supervise a small cleaning team, manage the in-office cafe, and support travel arrangements for staff. Strong communication and organisational skills are essential to excel in this role.