Receptionist

Yoyo Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Yoyo Group in Cape Town seeks a warm, professional receptionist to be the welcoming face of our office. You will manage front-desk operations, greet visitors, and maintain a calm, polished environment from the moment someone steps in.

You will coordinate office facilities, supervise a small cleaning team, manage the in-office cafe, and support travel arrangements for staff. Strong communication and organisational skills are essential to excel in this role.

Qualifications

• Certificate or diploma in Office Administration is highly advantageous.
• Strong computer literacy with MS Word, Excel, Outlook, and general office software.
• Minimum of three years' experience in a reception, administrative, or front-of-house role.
• Proven experience leading or supervising staff (e.g. cleaning staff) is essential.

Responsibilities

• Be the warm, professional first point of contact for clients, visitors and staff.
• Manage arrivals, inquiries, and day-to-day desk operations with polish and calm.
• Keep boardrooms and meeting rooms crisp, stocked, and guest-ready at all times.
• Manage the switchboard, directing calls professionally and efficiently.
• Assist visitors and new starters with parking, and ensure reception is always covered.
• Stay composed and reassuring during disruptions or emergencies.
• Directly manage and coordinate our 2-person cleaning team, maintaining high cleanliness standards.
• Oversee the in-office cafe, ensuring it is well-stocked, tidy, and welcoming.
• Liaise with the COO, building management, and security on repairs and upkeep.

Skills

Front-of-house experience

People management

Communication

General office software

Education

Office Administration certificate/diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Yoyo helps South Africa's most loved brands turn everyday transactions into moments their customers remember. We're the partner behind delightful loyalty and rewards experiences - effortless to run, delightful to receive. For nearly 20 years we've been the infrastructure behind digital vouchers, gift cards and loyalty programmes, and today we reward millions of people across 27,000+stores nationwide, issuing 160 million+ rewards and over R7 billion+ in value every year.

About the Role

We are seeking a warm & professional receptionist who will serve as the welcoming face of Yoyo. Someone with exceptional communication skills who is reliable and calm under pressure. Our office is more than a workspace - it's part of the exceptional employee experience we pride ourselves on, and we want it to feel that way from the moment someone walks in. You'll bring the same care and polish you'd expect from a 5-star hotel to a modern tech office, where every interaction creates an opportunity to delight. You'll help shape the company's first and lasting impressions, embody Yoyo's excellence, and foster a welcoming environment where connections thrive.

Duties and Responsibilities

Front-of-House & Reception

• Be the warm, professional first point of contact for clients, visitors and staff - the face and tone-setter of Yoyo.
• Manage arrivals, inquiries, and day-to-day desk operations with polish and calm, even when things get busy.
• Keep boardrooms and meeting rooms crisp, stocked, and guest-ready at all times.
• Manage the switchboard, directing calls professionally and efficiently.
• Assist visitors and new starters with parking, and ensure reception is always covered, arranging a stand-in during your own out-of-office days.
• Stay composed and reassuring during disruptions or emergencies.

Office & Facilities Management

• Directly manage and coordinate our 2-person cleaning team, holding cleanliness and presentation to a consistently high standard befitting the building.
• Oversee the in-office cafe, ensuring it's always well-stocked, tidy, and welcoming.
• Liaise with the COO, building management, and security on repairs, maintenance, and general building upkeep.
• Ensure a comfortable, functional, and consistently high-standard workspace for all employees.

Inventory & Supplier Coordination

• Manage office supplies and stock - stationery, cleaning supplies, refreshments - including ordering and supplier relationship management.
• Manage courier bookings and collections, ensuring timeous delivery and dispatch.

Travel Coordination

• Build and maintain a strong working relationship with our travel agent to arrange flights, accommodation, and local travel for staff, ensuring smooth and efficient trips.

Culture & Employee Wellness

• Support the People & Culture team with the planning and delivery of the social calendar, including in-office and offsite events.
• Keep the birthday and work-anniversary calendars up to date, and coordinate related messages and Zuzo rewards for new starters, birthdays, and work anniversaries.
• Help foster a positive, welcoming, and collaborative environment for every Yoyo employee.

Qualifications, experience and skills we are looking for:

• A certificate or diploma in Office Administration is highly advantageous
• Strong computer literacy with proven ability in Microsoft Word, Excel, Outlook, and general office software
• Minimum of three years' experience in a reception, administrative, or front-of-house role within a professional environment
• Proven experience leading or directly supervising staff (e.g. cleaning staff) is essential

Our ideal candidates are:

• Warm and genuine, with a natural instinct for making people feel welcome.
• Emotionally intelligent - proactively sees and responds to the needs of visitors, colleagues, and the team.
• Communicates clearly, professionally, and approachably, both in person and in writing.
• Stays calm and confident under pressure, taking initiative to problem-solve on the spot.
• A confident, fair leader who's comfortable managing and motivating a small team.