Medical Receptionist

Abantu Staffing Solutions; East London; On-site; ZAR 134,000 - 223,000; Full time

Job summary

Abantu Staffing Solutions is seeking a capable receptionist to join a healthcare setting in East London. The role involves welcoming patients and visitors, handling calls, scheduling appointments, and maintaining accurate records.

You will support doctors and staff with administrative tasks while ensuring confidentiality and a professional reception area. The ideal candidate has Matric, prior reception/administrative experience, and strong MS Office skills, with excellent verbal and written

Qualifications

• Matric/Grade 12 or equivalent.
• Previous reception or administrative experience.
• Experience in medical practice, hospital, healthcare or professional settings.
• Experience dealing directly with clients, patients or the public.
• Strong MS Office skills and familiarity with electronic administrative systems.
• Good telephone manner and written communication skills.
• Own vehicle is highly advantageous.

Responsibilities

• Welcome and assist patients, visitors and parents in a professional, friendly manner.
• Manage incoming calls, messages and general enquiries.
• Book, confirm, change and coordinate patient appointments.
• Maintain accurate patient information and records.
• Assist with patient files, medical reports and general documentation.
• Liaise with doctors, patients, hospitals and other healthcare professionals.
• Assist with medical aid and patient administration as required.
• Process and communicate information accurately and promptly.
• Receive payments and assist with basic reception-related financial tasks.
• Keep the reception area organized, professional and efficient.
• Collaborate with reception and administrative staff to ensure duties are covered.
• Support colleagues during busy periods and take ownership of tasks.
• Maintain strict confidentiality of all patient, medical and practice information.
• Provide general administrative support to doctors and the practice team.

Skills

Reception experience

Administrative experience

Client/patient interactions

MS Office skills

Telephone manner

Written communication

Own vehicle

Education

Matric / Grade 12

Tools

MS Office

Job description

Requirements:

• Matric / Grade 12
• Previous reception or administrative experience
• Experience within a medical practice, hospital, healthcare or professional environment
• Experience dealing directly with clients, patients or members of the public
• Strong MS Office skills and working experience with electronic administrative systems
• Good telephone manner and written communication skills
• Own vehicle (highly advantageous)

Responsibilities:

• Welcoming and assisting patients, parents and visitors professional and friendly
• Managing incoming telephone calls, messages and general enquiries
• Booking, confirming, changing and coordinating patient appointments
• Maintaining accurate patient information and records
• Assisting with patient files, medical reports and general documentation
• Liaising professionally with doctors, patients, parents, hospitals and other healthcare professionals
• Assisting with medical aid and other patient administration where required
• Processing and communicating information accurately and timeously
• Receiving payments and assisting with basic reception-related financial administration
• Maintaining an organised, professional and efficient reception area
• Working closely with reception and administrative staff to ensure duties are covered
• Assisting colleagues during busy periods and taking responsibility for tasks that need to be completed
• Maintaining strict confidentiality regarding all patient, medical and practice information
• Providing general administrative support to the doctors and practice team as required