Quality Auditor — Sales Processes & Process Improvement

Discovery Limited; Sandton; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Discovery Limited is looking for a Quality Auditor to perform thorough audits across sales processes and protocols, and to compile timely audit reports. This role focuses on identifying system issues, delivering clear feedback, and recommending improvements.

The team emphasizes calibration sessions and consistent data-driven insights, with a preference for candidates who have prior Discovery Connect sales exposure and a relevant tertiary background.

Qualifications

• Matric – Essential
• Completed relevant tertiary degree – Advantageous
• Minimum 2 years conducting quality audits (from Experience section)
• Discovery Connect Sales experience – Advantageous (from Experience)

Responsibilities

• Auditing of sales processes and protocols accurately.
• Compilation of daily, weekly and monthly reports relating to the audits performed.
• Identifying areas of concern and system related issues.
• Provide feedback on audit findings to team leaders and managers, including disputes/error rates.
• Make recommendations for improvements in systems and processes.
• Host and attend calibration sessions when required.

Skills

Quality audits

Audit reporting

Data analysis

Issue identification

Feedback delivery

Process improvement

Calibration sessions

Education

Matric

Tertiary degree advantageous

Job description

Discovery Limited is looking for a Quality Auditor to perform thorough audits across sales processes and protocols, and to compile timely audit reports. This role focuses on identifying system issues, delivering clear feedback, and recommending improvements.

The team emphasizes calibration sessions and consistent data-driven insights, with a preference for candidates who have prior Discovery Connect sales exposure and a relevant tertiary background.