Senior Quality Auditor — Process Improvement & Data Insights

Discovery Limited; Johannesburg; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Discovery Limited is seeking a Senior Quality Auditor to conduct quality audits of critical business processes within the Life Group Risk area. The role emphasizes DPMO scoring, data analysis, and continuous improvement.

You will need advanced Excel skills, strong stakeholder engagement, and the ability to meet tight deadlines in a fast-paced environment. Experience in Group Life Administration and familiarity with SOPs are essential.

Qualifications

• Matric with Maths required.
• 3–5 years in Group Life Administration environment.
• Advanced MS Excel skills incl. VLOOKUP and pivots.
• Strong analytical/problem-solving abilities and comms skills.

Responsibilities

• Conduct quality audits of critical business processes.
• Provide DPMO scores and trend analysis for audits.
• Compile daily/weekly/monthly statistics.
• Identify process gaps and opportunities for improvement.
• Maintain SOPs and align QA standards across Discovery.

Skills

Analytical thinking

Attention to detail

Numerical ability

Communication skills

Problem solving

Under pressure

Team player

Ownership

Excel expertise

Data analysis

Education

Matric with Maths

Diploma in a relevant field

Tools

MS Excel (Advanced)

MS Access

PowerPoint

Compass

Job description

Discovery Limited is seeking a Senior Quality Auditor to conduct quality audits of critical business processes within the Life Group Risk area. The role emphasizes DPMO scoring, data analysis, and continuous improvement.

You will need advanced Excel skills, strong stakeholder engagement, and the ability to meet tight deadlines in a fast-paced environment. Experience in Group Life Administration and familiarity with SOPs are essential.