Quality Assurance Manager

Fidelity Services Group; Midrand; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Fidelity Services Group is seeking an experienced Quality Assurance Manager to lead our QA initiatives and ensure products meet regulatory compliance and customer expectations. The role centers on developing, implementing, and maintaining quality assurance standards and procedures across the organization.

You will oversee QA audits, risk assessments, and cross-functional collaboration to drive continuous quality improvements, while mentoring a team of QA professionals and reporting key metrics

Qualifications

• Proven track record in QA management within regulated industry.
• Experience developing and implementing QMS and standards.
• Strong analytical skills for data interpretation.
• Excellent communication and collaboration across teams.
• Proficiency in QA tools and process improvement.

Responsibilities

• Develop and implement QA strategies and QMS to ensure product quality and regulatory compliance.
• Oversee planning and execution of QA audits, risk assessments, and compliance reviews.
• Collaborate with cross-functional teams to identify quality improvements and lead corrective actions.
• Manage and mentor QA professionals, guiding career development.
• Analyze quality metrics and prepare reports for senior management with trends.
• Lead root cause analysis and drive preventive actions.
• Stay updated with regulations and align QC procedures with best practices.
• Facilitate staff training on QA processes and standards.

Skills

Quality Assurance

Audits & Compliance

Data Analysis

Communication Skills

Process Improvement

Education

Engineering or Quality Management degree

Tools

QMS software

Audit tools

ISO 9001 knowledge

Job description

About the Role

We are seeking an experienced Quality Assurance Manager to lead our quality assurance initiatives. This role focuses on developing, implementing, and maintaining quality assurance standards and procedures, ensuring that our products meet regulatory compliance and customer expectations.

Key Responsibilities

• Develop and execute quality assurance strategies and Quality Management System (QMS) to ensure product quality and compliance with industry standards
• Oversee the planning and execution of quality audits, risk assessments, and compliance reviews.
• Collaborate with cross-functional teams to identify areas for quality improvement and lead corrective actions.
• Manage and mentor a team of quality assurance professionals, providing guidance and support for their career development.
• Analyze quality metrics and data to prepare reports for senior management, highlighting trends and areas of concern.
• Lead root cause analysis for quality issues and drive the implementation of preventive actions.
• Stay up-to-date with industry regulations and ensure that quality control procedures align with best practices.
• Facilitate training sessions for staff on quality assurance processes and standards.

Requirements

• Proven track record in quality assurance management or a similar role within a regulated industry.
• Demonstrable experience in developing and implementing quality management systems and standards.
• Strong analytical skills with the ability to interpret complex data and metrics.
• Excellent communication and interpersonal skills for effective collaboration across teams.
• Proficiency in quality assurance tools and methodologies, including quality audits and process improvement techniques.
• A degree in a relevant field (e.g., Engineering, Quality Management, or Business Administration) is essential.

Preferred Qualifications

• Certification in Quality Management such as ISO 9001, Six Sigma, or similar frameworks.
• Experience with compliance-related frameworks and regulatory requirements in our industry.
• Familiarity with automated testing tools and methodologies.
• Previous experience in leading quality assurance projects.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.