Strategic Property Portfolio Manager

Royal York Property Management; Johannesburg; On-site; ZAR 351,000 - 421,000; Full time

Job summary

Royal York Property Management in Johannesburg seeks a Portfolio Manager to oversee a portfolio of property owners and tenants, ensure timely rent collection, and coordinate maintenance. You’ll maintain proactive communications, review activity, and protect client relationships while identifying opportunities to expand services.

The role emphasizes service ownership, objection handling, and collaboration across internal teams to keep files current and renew contracts, with a focus on accuracy,

Qualifications

• Three or more years of experience in account management, portfolio management, property management, client success, relationship management, sales, or service operations.
• Experience managing multiple clients, accounts, properties, claims, cases, or active files simultaneously.
• Experience with client retention, renewals, objection handling, negotiation, account growth, or consultative sales.
• Experience monitoring rent, invoices, recurring payments, accounts receivable, or overdue balances.
• Confidence reviewing account activity, statements, expenses, and supporting documents.
• Strong client communication and experience handling complaints or escalations.
• Excellent organization, documentation, and follow-through.
• Experience using a CRM, ticketing system, property-management platform, or workflow-management system.

Responsibilities

• Act as the primary contact for an assigned portfolio of property owners and tenants.
• Manage multiple client accounts, properties, and active service files.
• Complete client onboarding and collect required property, owner, and tenant documents.
• Provide proactive updates about completed work, outstanding issues, and next steps.
• Monitor rent collection and follow up on overdue balances.
• Review monthly property activity before owner payouts, including rent received, fees, expenses, invoices, reserves, and holdbacks.
• Investigate account discrepancies and coordinate corrections with the accounting team.
• Coordinate maintenance requests with internal teams and external service providers.
• Handle owner and tenant complaints, urgent issues, and service escalations.
• Identify dissatisfied or at-risk clients and take action to prevent avoidable cancellations.
• Manage agreement renewals and discuss pricing or service concerns within company guidelines.
• Handle objections, reinforce the value of the company’s services, and identify appropriate opportunities to expand client relationships.
• Monitor tenant notices, vacancies, turnovers, and re-leasing activity.
• Maintain accurate CRM notes, documents, tasks, deadlines, and follow-ups.
• Identify stalled files and elevate financial, legal, or service risks when necessary.
• Use technology and AI tools to improve documentation, communication, reporting, and efficiency.

Skills

Account management

Portfolio management

Property management

Client success

Relationship management

Sales

Service operations

CRM software

Communication

Tools

CRM software

Workflow systems

Property-management platform

Job description

Royal York Property Management in Johannesburg seeks a Portfolio Manager to oversee a portfolio of property owners and tenants, ensure timely rent collection, and coordinate maintenance. You’ll maintain proactive communications, review activity, and protect client relationships while identifying opportunities to expand services.

The role emphasizes service ownership, objection handling, and collaboration across internal teams to keep files current and renew contracts, with a focus on accuracy,