Property It Operations Engineer

Sun International; South Africa; On-site; ZAR 300,000 - 460,000; Full time

Job summary

Sun International is seeking a Property IT Operations Engineer (L1) to provide technical support across workplace technologies, infrastructure services and business systems. You will handle incident resolution, service requests and operational support to ensure reliable, secure and compliant technology services for guests and staff.

Within approved standards and processes, you will monitor, maintain and improve technology, manage endpoints and devices, assist with changes, and contribute to

Qualifications

• Experience in IT service management (ITIL) and incident resolution.
• Proficient in end-user computing support and device management.
• Familiar with Microsoft 365 administration.
• Strong analytical thinking and problem solving.
• Ability to work within governance and risk frameworks.

Responsibilities

• Provide technical support across workplace technologies and infrastructure.
• Resolve incidents and fulfil service requests promptly.
• Support endpoint management and device configuration.
• Assist in asset lifecycle activities and maintenance.
• Document knowledge base and processes for operational excellence.

Skills

ITIL

End-User Computing

Microsoft 365 Administration

Identity and Access Administration

Infrastructure & Network Support

Incident & Service Request Management

Technical Documentation

Data-driven Decision Making

Tools

Monitoring Tools

Backup & Recovery Tools

Identity & Access Management Systems

Governance & Compliance Platforms

Knowledge Management Systems

Job description

The Property IT Operations Engineer (L1) provides technical support and operational services across workplace technologies, infrastructure services, business systems and operational technology environments. The role is responsible for incident resolution, technical troubleshooting, service request fulfilment, technology implementation and operational support activities to ensure reliable, secure and business-aligned technology services.

Working within approved standards, governance frameworks and service management processes, the role supports business continuity, employee productivity and guest service excellence by maintaining technology availability, resolving technical issues and contributing to effective day-to-day technology operations.

The role also supports endpoint and device management, technology monitoring, asset lifecycle activities, approved changes and maintenance, while identifying opportunities to improve technology services, operational efficiency, automation and user experience.

Core behavioural & Technical / proficiency competencies

Behavioural

• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Problem-Solving
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Technical

• IT Service Management (ITIL)
• System Support & Troubleshooting
• End-User Computing Support
• Microsoft 365 Administration and Support
• Endpoint Configuration and Device Management
• Identity and Access Administration
• Infrastructure and Network Support
• Incident and Service Request Management
• Technology Asset Management
• Backup and Recovery Operations
• Technology Monitoring Tools
• Technology Deployment & Maintenance
• Operational Technology Support
• Technical Documentation & Knowledge Management
• Governance & Compliance
• Risk & Control Assurance
• Analytical Thinking
• Operational Excellence
• Data-driven Decision Making
• Continuous Improvement & Innovation
• Basic Networking
• Microsoft Infrastructure Technologies

The role has accountability for technical support delivery, incident resolution, service request fulfilment, endpoint and workplace technology support, operational troubleshooting, technology asset activities and approved technology maintenance and recovery activities.