Senior Helpdesk / IT Operations Engineer

ATS Client; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

ATS Client in Johannesburg seeks a Senior IT Support professional to lead escalations, automate workflows, and strengthen infrastructure. You will own complex incidents, drive security best practices, and collaborate across teams in a fast-paced environment.

Key focus includes Azure/Entra ID, Intune, automation via PowerShell, and hybrid networks. The role emphasizes reliability, incident response, and continuous improvement of service delivery.

Qualifications

• Minimum 5+ years in IT Operations or Support.
• 2–3 years in a senior or escalation role.
• Experience in fast-paced environments.
• Relevant IT qualification as stated.

Responsibilities

• Act as the senior escalation point for complex incidents across systems, networks and cloud services.
• Drive automation initiatives using PowerShell and workflow automation platforms.
• Manage identity and access using Entra ID, Conditional Access and M365 security policies.
• Troubleshoot and support hybrid network environments, including VPN and cloud connectivity.
• Handle security-related escalations such as compromised accounts and authentication issues.
• Improve processes, documentation, and runbooks to enhance service efficiency.
• Support incident response during outages and provide clear technical direction.
• Collaborate with teams to optimise infrastructure and reliability.

Skills

PowerShell scripting

Azure

Hybrid identity management

Network security

Incident management

Collaboration & communication

Education

Relevant IT qualification in IT, Computer Science, or related field

Tools

Intune

Autopilot

Entra ID

M365 security tools

PowerShell tooling

Job description

Senior IT Support pro? Lead escalations, automation, and infrastructure in a fast‑paced environment. Join a dynamic IT operations environment where you will act as a senior escalation point, ensuring reliability, security, and efficiency across systems and services. You will play a key role in improving infrastructure, streamlining processes through automation, and supporting critical business systems. This role offers the opportunity to work across cutting‑edge technologies, including cloud platforms, identity management, and network security. You will collaborate with technical teams while also taking ownership of complex incidents and system optimisation, directly impacting service delivery and operational performance.

Key Responsibilities

• Act as the senior escalation point for complex technical incidents across systems, networks, and cloud services
• Drive automation initiatives using tools such as PowerShell, Intune, and workflow automation platforms
• Manage and enhance identity and access control using Entra ID, Conditional Access, and M365 security policies
• Troubleshoot and support hybrid network environments, including VPN and cloud connectivity
• Handle escalated security cases such as compromised accounts and authentication issues
• Improve processes, documentation, and runbooks to enhance service efficiency
• Support incident response during outages and provide clear technical direction
• Collaborate with teams to optimise infrastructure and improve system reliability

Education

• Relevant qualification in IT, Computer Science, or related field

Experience

• Minimum 5+ years in IT Operations or Support
• 2‑3 years experience in a senior or escalation role
• Experience working in fast‑paced environments

Technical Skills

• Strong expertise in Azure and Entra ID (hybrid identity, RBAC, Conditional Access)
• Endpoint management using Intune and Autopilot
• Networking knowledge (routing, DNS, VPN, Wi‑Fi, VLANs)
• Experience with Microsoft 365 environments and security tools
• Proficiency in PowerShell scripting or automation tools

Advantageous

• Experience with VPN/ZTNA solutions and cloud network architectures
• Exposure to M365 E5 security stack (Defender, Purview, compliance tools)

Additional Requirements

• Strong problem‑solving and analytical skills
• Ability to work under pressure and manage critical incidents
• Excellent communication and collaboration abilities
• Self‑driven with a focus on continuous improvement and service excellence