Property IT Operations Engineer - End-User & IT Ops

Sun International; South Africa; Sur place; ZAR 300 000 - 460 000; Plein temps

Résumé du poste

Sun International is seeking a Property IT Operations Engineer (L1) to provide technical support across workplace technologies, infrastructure services and business systems. You will handle incident resolution, service requests and operational support to ensure reliable, secure and compliant technology services for guests and staff.

Within approved standards and processes, you will monitor, maintain and improve technology, manage endpoints and devices, assist with changes, and contribute to

Qualifications

• Experience in IT service management (ITIL) and incident resolution.
• Proficient in end-user computing support and device management.
• Familiar with Microsoft 365 administration.
• Strong analytical thinking and problem solving.
• Ability to work within governance and risk frameworks.

Responsabilités

• Provide technical support across workplace technologies and infrastructure.
• Resolve incidents and fulfil service requests promptly.
• Support endpoint management and device configuration.
• Assist in asset lifecycle activities and maintenance.
• Document knowledge base and processes for operational excellence.

Connaissances

ITIL

End-User Computing

Microsoft 365 Administration

Identity and Access Administration

Infrastructure & Network Support

Incident & Service Request Management

Technical Documentation

Data-driven Decision Making

Outils

Monitoring Tools

Backup & Recovery Tools

Identity & Access Management Systems

Governance & Compliance Platforms

Knowledge Management Systems

Description du poste

Sun International is seeking a Property IT Operations Engineer (L1) to provide technical support across workplace technologies, infrastructure services and business systems. You will handle incident resolution, service requests and operational support to ensure reliable, secure and compliant technology services for guests and staff.

Within approved standards and processes, you will monitor, maintain and improve technology, manage endpoints and devices, assist with changes, and contribute to