Pro Shop Manager - Global Golf Retail

BGA Recruitment; Cape Town; On-site; ZAR 334,800 - 558,000; Full time

Job summary

A leading golf retail company is seeking an experienced Sales and Operations Manager to achieve budgeted sales and margin targets while providing superior customer service. The ideal candidate will have strong business acumen, management and leadership skills, with a background in golf operations. Responsibilities include budget management, team development, and ensuring customer satisfaction. Strong communication and analytical skills are necessary for this role.

Qualifications

• Strong business acumen and management skills.
• At least 5 years of experience in golf operations.
• Ability to develop and manage budgets and sales targets.

Responsibilities

• Achieve budget sales and margin while managing cash effectively.
• Provide superior customer service and manage customer complaints efficiently.
• Ensure the team's skills and knowledge of golf equipment are maintained.

Skills

Business acumen

Management skills

Leadership skills

Self-Motivation

Customer Engagement skills

Golf Operations Experience

Communication

Computer literacy

Product knowledge of Golf equipment

Job description

RESPONSIBILITIES/KEY PERFORMANCE AREAS (KPA):

• Achieve Budget Sales and Margin
• Superior Customer Service
• Cash Management
• Data Integrity
• In store Merchandising standards
• Marketing
• Staff development and management
• General Administration
• Risk Management
• Continuous Improvement
• Develop & Maintain knowledge & skills on Custom Fitting Services.

REQUIREMENTS:

• Business acumen
• Management skills
• Leadership skills
• Self-Motivation
• Customer Engagement skills
• Golf Operations Experience
• Communication
• Computer literacy
• In depth product knowledge of Golf equipment
• Budgeting:
  • Set monthly and weekly budgets for Golf Shop Team Members.
  • Manage sales staff daily against % of budget in the following areas:
    • Overall sales
    • Margins
    • Markdown sales
    • Used sales
    • Demo unit sales
    • number of customer engagements
  • Management of basket size through up-selling, on selling and other sales techniques.
  • Control discounts to maximize margin.
  • Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.
  • To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.
• Customer Service:
  • Ensure the company’s purpose is fully understood and lived by all team members in daily activities.
  • Deliver superior customer service experience to all customers.
  • Maintains and enforces the company service non-negotiable.
  • Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.
  • Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.
  • All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager.

ADDITIONAL COMPETENCY REQUIREMENTS:

• Logical
• Analytical
• Numerate
• Effective Seller
• Multi-tasking
• Communicate effectively, including presentation skills
• Work effectively as a team member and leader
• Time management – both personal as well as golf shop team
• Interest in sports
• Ability to work under pressure