Pro Shop Manager

BGA Recruitment; Roodepoort; On-site; ZAR 246,000 - 279,000; Full time

Job summary

BGA Recruitment is seeking a Golf Shop Manager in Roodepoort to drive budgeted sales and margins while delivering superior customer service and maintaining golf shop standards.

You will manage cash, data integrity, in-store merchandising, marketing, staff development and administration, with a focus on risk control and continuous improvement; knowledge of custom fitting is advantageous.

Qualifications

• Experience managing golf shop operations.
• Strong leadership and staff development capabilities.
• Excellent customer engagement and communication skills.
• Solid computer literacy and familiarity with golf-related product knowledge.

Responsibilities

• Achieve monthly budgeted sales and margins.
• Provide superior customer service and ensure satisfaction.
• Manage cash handling and data integrity.
• Uphold in-store merchandising standards and stock presentation.
• Lead marketing initiatives and staff development.
• Oversee general administration and risk management.
• Drive continuous improvement and knowledge on custom fitting services.

Skills

Business acumen

Leadership skills

Customer engagement skills

Communication

Computer literacy

Golf operations experience

Product knowledge - Golf equipment

Staff development & management

POS systems

Tools

POS systems

Job description

KEY PERFORMANCE AREAS (KPA)

• Achieve Budget Sales and Margin
• Superior Customer Service
• Cash Management
• Data Integrity
• In store Merchandising standards
• Marketing
• Staff development and management
• General Administration
• Risk Management
• Continuous Improvement
• Develop & Maintain knowledge & skills on Custom Fitting Services.

OTHER SPECIAL REQUIREMENTS

• Business acumen
• Management skills
• Leadership skills
• Self-Motivation
• Customer Engagement skills
• Golf Operations Experience
• Communication
• Computer literacy
• In depth product knowledge of Golf equipment

Budget

• Set monthly and weekly budgets for Golf Shop Team Members.
• Manage sales staff daily against % of budget in the following areas:
  • Overall sales
  • Margins
  • Markdown and used sales
  • Demo unit sales
  • number of customer engagements
• Management of basket size through up-selling, on selling and other sales techniques.
• Control discounts to maximize margin.
• Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.
• To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.

Customer Service

• Ensure the company’s purpose (making friends & helping them play better golf more often) is fully understood and lived by all team members in daily activities.
• Deliver superior customer service experience to all customers.
• Maintains and enforces the company service non-negotiable.
• Monitors and maintains the Global Golf Retail/Member and Guest Philosophy.
• Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.
• Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.
• All customer complaints must be resolved within 24 hrs and feedback to be given to the Operations Manager.

Competencies:

• Logical
• Analytical
• Numerate
• Effective Seller
• Multi-tasking
• Communicate effectively, including presentation skills
• Work effectively as a team member and leader
• Time management – both personal as well as golf shop team
• Interest in sports
• Ability to work under pressure

Package:

• Basic plus commission:
• R22-25K
• Commission of 1.5%