Pro Shop Manager - Parkview GC

BGA Recruitment; Johannesburg; On-site; ZAR 420,000 - 600,000; Full time

Job summary

BGA Recruitment is seeking a Golf Shop Manager in Johannesburg, South Africa. The role focuses on achieving sales budgets, delivering superior customer service, and maintaining merchandising and stock integrity on the golf shop floor.

You will lead the golf team, manage cash, budgets, and admin processes while driving marketing initiatives and continuous improvement. Strong leadership and product knowledge in golf equipment are essential.

Qualifications

• Business acumen required to drive sales and margins.
• Strong management and leadership skills.
• Self-motivated with proactive approach to team development.
• Excellent customer engagement and communication abilities.
• Good budgeting skills with monthly/weekly targets.
• Solid data interpretation for stock and sales insights.
• Proficient with computer systems and golf equipment knowledge.

Responsibilities

• Achieve Budget Sales and Margin.
• Superior Customer Service.
• Cash Management.
• Data Integrity.
• In store Merchandising standards.
• Marketing.
• Staff development and management.
• General Administration.
• Risk Management.
• Continuous Improvement.
• Develop & Maintain knowledge & skills on Custom Fitting Services.

Skills

Business acumen

Management skills

Leadership skills

Self-Motivation

Customer Engagement

Budgeting

Data interpretation

Communication

Computer literacy

Golf Operations Experience

In depth product knowledge

Job description

RESPONSIBILITIES/KEY PERFORMANCE AREAS (KPA):

• Achieve Budget Sales and Margin
• Superior Customer Service
• Cash Management
• Data Integrity
• In store Merchandising standards
• Marketing
• Staff development and management
• General Administration
• Risk Management
• Continuous Improvement
• Develop & Maintain knowledge & skills on Custom Fitting Services.

REQUIREMENTS:

• Business acumen
• Management skills
• Leadership skills
• Self-Motivation
• Customer Engagement skills
• Golf Operations Experience
• Communication
• Computer literacy
• In depth product knowledge of Golf equipment
• Budgeting:
  • Set monthly and weekly budgets for Golf Shop Team Members.
  • Manage sales staff daily against % of budget in the following areas:
    • Overall sales
    • Margins
    • Markdown sales
    • Used sales
    • Demo unit sales
    • number of customer engagements
  • Management of basket size through up-selling, on selling and other sales techniques.
  • Control discounts to maximize margin.
  • Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.
  • To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.
• Customer Service:
  • Ensure the company’s purpose is fully understood and lived by all team members in daily activities.
  • Deliver superior customer service experience to all customers.
  • Maintains and enforces the company service non-negotiable.
  • Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.
  • Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.
  • All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager.

ADDITIONAL COMPETENCY REQUIREMENTS:

• Logical
• Analytical
• Numerate
• Effective Seller
• Multi-tasking
• Communicate effectively, including presentation skills
• Work effectively as a team member and leader
• Time management – both personal as well as golf shop team
• Interest in sports
• Ability to work under pressure

START DATE:

The position start date at present will be either the 1st of July or 1st of August 2026.