PRE AND POST SALES TECHNICAL SUPPORT

The Recruitment Center; Kempton Park; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The Recruitment Center is seeking a technically minded professional in Gauteng to provide pre-sales and post-sales support, designing and implementing hardware/software solutions. You will work with internal staff and external partners, ensure documentation and quality standards, and train users on software upgrades.

Ideal candidates have 2 years in technical repairs, strong English, a valid driver’s license, and excellent communication.

Qualifications

• Matric, grade 12 is required.
• Minimum 2 years’ experience in technical repairs.
• Fluency in English is required.
• Valid Driver’s License.
• Technical minded and proactive.
• Good communication skills.
• Must be a team player.
• Proficiency with Microsoft Office.
• Experience with barcode label software.
• Knowledge of WLAN.
• Self-motivated attitude.
• Second language is advantageous.
• Enthusiasm in carrying out duties.
• Experience handling customers in all situations.

Responsibilities

• Provide pre-sales technical product support to internal sales staff and external business partners.
• Design and implement hardware and software solutions.
• Design and implement device management software solutions.
• Provide mobile device management.
• Provide post-sales technical product support to internal staff, partners and end-users.
• Documentation – User requirement specifications.
• Implement quality standards and initiatives.
• Online user support.
• Train users.
• Troubleshoot applications.
• Assist users with customized software upgrades and installations.
• Achieve team goals.

Skills

Fluent English

Communication skills

Team player

Self-motivated

Second language

Enthusiasm

Education

Matric, grade 12

Tools

Microsoft Office

Barcode Printing Label Software

WLAN

Application Software

Job description

Respnsibilities

Provide pre-sales technical product support to internal sales staff and external business partners.

• Provide pre-sales technical product support to internal sales staff and external business partners.
• Design and implement Hardware software solutions.
• Design and implement device management software solutions.
• Mobile device management
• Provide post-sales technical product support to internal sales staff, external business partners and end-users.
• Documentation – User requirement specifications
• Implement Quality standards and initiatives.
• Online user support
• Train Users
• Trouble shoot application.
• Assist user with customised software upgrades and installations.
• Achieve team goals.

Ideally the successful incumbent should have

• Matric, grade 12
• a minimum of 2 years’ experience in technical repairs
• fluency in the English language
• Valid Driver’s License
• Technical Minded
• Good communication skills
• Must be a team player.
• Work on Microsoft Office
• Application Software
• Barcode Printing Label Software
• WLAN
• Self-motivated
• Second language would be advantageous.
• Enthusiasm in carrying out his/her duties.
• Experience in handling customers in all situations