IT - Technical Support Technician

Professional Resources Partners Pty Ltd; Gauteng; On-site; ZAR 167,400 - 279,000; Full time

Job summary

Professional Resources Partners Pty Ltd in South Africa, Gauteng is seeking a qualified candidate for a technical support role. Responsibilities include providing pre-sales and post-sales support, designing hardware and software solutions, and training users.

Qualifications include a Matric / Grade 12, at least 2 years of technical support experience, and strong problem-solving abilities. Fluent English and a valid driver’s licence are essential for this position.

Qualifications

• Minimum 2 years’ experience in technical repairs or technical support.
• Valid driver’s licence.
• Technical aptitude and problem-solving ability.

Responsibilities

• Provide pre-sales and post-sales technical support.
• Design and implement hardware and software solutions.
• Train users on systems and applications.

Skills

Technical support

Problem-solving

Customer service

Communication

Education

Matric / Grade 12

Tools

Microsoft Office

Barcode printing label software

WLAN

Job description

We currently have a replacement vacancy for the above position and wish to invite suitably qualified applicants to submit their details for our consideration.

The successful incumbent will report to the National Executive and will be responsible for providing technical support, implementing hardware and software solutions, supporting end‑users, and ensuring excellent customer service delivery.

Key Responsibilities

• Provide pre‑sales and post‑sales technical support to internal staff, business partners, and end‑users
• Design and implement hardware and software solutions
• Implement and support mobile device management solutions
• Provide online user support and troubleshooting assistance
• Assist users with software upgrades and installations
• Prepare user requirement specifications and technical documentation
• Train users on systems and applications
• Support barcode printing label software and WLAN‑related solutions
• Ensure quality standards and initiatives are maintained
• Achieve team and service delivery objectives

Minimum Requirements

• Matric / Grade 12
• Minimum 2 years’ experience in technical repairs or technical support
• Valid driver’s licence
• Technical aptitude and problem‑solving ability
• Good communication and customer service skills
• Computer literate in Microsoft Office and application software
• Experience with barcode printing label software and WLAN advantageous
• Ability to work independently and within a team
• Fluent in English
• Second language advantageous

Personal Attributes

• Self‑motivated and enthusiastic
• Strong attention to detail
• Team player
• Ability to handle customers professionally in various situations