Post-Sales Security & Customer Success Lead

Varonis Systems, Inc.; Cape Town, Johannesburg; On-site; ZAR 550,000 - 850,000; Full time

Job summary

Varonis is seeking a Technical Account Manager in Cape Town, South Africa, to be the main technical contact for customers and deliver onboarding, ongoing value, and proactive support. You will conduct health checks, train customers on platform usage, collaborate with Sales to identify upsell opportunities, and coordinate with support and engineering teams to resolve issues.

Travel up to 25% may be required.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 4+ years in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy company.
• Experience working with Windows OS.
• Knowledge of enterprise IT, cloud, and security technologies.
• Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers.
• Excellent in communication, written and verbal.
• Proven problem-solving abilities.
• Commitment to customer success.
• Proven ability to work in a team-oriented environment.
• Sales oriented.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure data is protected from insider threats, cyber-attacks, and policy violations
• Onboard Customers to Varonis platforms and deliver on-going value and support
• Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
• Prepare and deliver quarterly business and blast radius reviews
• Alongside Sales, identify and champion upsell opportunities
• Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
• Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
• Serve as primary technical contact and augment our support and engineering teams
• Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
• Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
• Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
• Escalate customer issues to management when appropriate
• Create knowledge base content to capture new learning for customer and internal reuse.

Skills

Customer-facing experience

Security technology knowledge

Communication skills

Problem-solving

Team collaboration

Travel up to 25%

Education

Bachelor’s Degree or equivalent experience

Job description

Varonis is seeking a Technical Account Manager in Cape Town, South Africa, to be the main technical contact for customers and deliver onboarding, ongoing value, and proactive support. You will conduct health checks, train customers on platform usage, collaborate with Sales to identify upsell opportunities, and coordinate with support and engineering teams to resolve issues.

Travel up to 25% may be required.