POS Programme Manager

Datonomy Solutions (Pty) Ltd; South Africa; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Datonomy Solutions (Pty) Ltd is leading a multi-site Retail POS transformation, coordinating deployment across stores, payments and promotions to protect checkout reliability and customer experience.

The role drives readiness, governance and vendor coordination, ensuring smooth pilots, waves and post-launch support while delivering measurable programme benefits.

Qualifications

• Proven leadership of a retail POS programme or major upgrade.
• Experience coordinating multi-store deployments with pilots and waves.
• Understanding of checkout, promotions, loyalty, payments and reconciliation.
• Strong governance across software, hardware, networks and finance.
• Experience planning releases around trading constraints.
• Ability to manage executives and present rollout readiness data.

Responsibilities

• Own programme scope, governance, budget, supplier commitments and dependencies across POS workstreams.
• Coordinate checkout, pricing, promotions, loyalty, returns and reconciliation with stores and central teams.
• Manage dependencies across POS software, store hardware, networks, payments, finance and data interfaces.
• Govern test coverage and pilot acceptance, including transaction exceptions and store connectivity scenarios.
• Develop store deployment strategy, wave plans and readiness criteria with operations and field teams.
• Coordinate cutover, deployment communications and command arrangements; escalate risks.
• Lead hypercare and rollout improvements, track benefits and transfer ownership to stores and tech support.

Skills

Programme Leadership

Retail POS

Stakeholder Management

Vendor Governance

Deployment Coordination

Risk Management

Job description

POS Programme Manager -Retail point of sale transformation

Role purpose

Lead a point of sale programme across a multi site retail environment. Coordinate systems, store readiness, payments and support workstreams to deliver controlled deployment while protecting checkout reliability, transaction integrity and the customer experience.

Key responsibilities

• Own programme scope, delivery governance, budget, supplier commitments and dependencies across the point of sale workstreams.
• Coordinate requirements for checkout, pricing, promotions, loyalty, returns and reconciliation with stores and central business teams.
• Manage dependencies across POS software, store hardware, networks, payment services, finance and upstream data interfaces.
• Govern test coverage and pilot acceptance, including relevant transaction exceptions, recovery and store connectivity scenarios.
• Develop the store deployment strategy, wave plans and readiness criteria with operations, training and field support teams.
• Coordinate cutover, deployment communications and command arrangements, escalating risks to trading and customer service.
• Lead hypercare and rollout improvement, track programme benefits and transfer sustainable ownership to store and technology support.

Essential experience and capabilities

• Proven programme leadership on a retail point of sale implementation, replacement or significant upgrade.
• Experience coordinating deployment across multiple stores, including pilots, rollout waves and stabilisation.
• Understanding of retail checkout processes and dependencies involving promotions, loyalty, payments, stock and financial reconciliation.
• Strong vendor management and governance across software, infrastructure, business operations and support workstreams.
• Experience planning releases around trading constraints and managing service continuity during store deployments.
• Ability to manage executive stakeholders and provide evidence based recommendations on rollout readiness and risk.

Preferred experience and capabilities

• Large national retail networks and integration across stores and ecommerce channels.
• Experience with store devices, payment terminal dependencies and recovery arrangements for connectivity or system failures.
• Relevant programme management certification and experience working with retail technology partners.