Front Office Manager

HotelJobs; Umhlanga Rocks; On-site; ZAR 250,000 - 360,000; Full time

Job summary

The Capital Hotels is seeking a hands‑on Front Office Manager to oversee reception, guest services, reservations, guest relations and Front Office administration, ensuring exceptional guest satisfaction and operational efficiency.

This includes driving revenue through proactive sales activity and maintaining financial controls, lead development, rostering and training, and upholding safety and incident reporting standards.

Qualifications

• Matric and hospitality qualification are essential.
• 2-3 years front office management experience required.
• 5+ years front office experience.
• Experience with Protel HMS advantageous.
• Strong leadership and communication skills.
• Ability to work shifts and in a team.

Responsibilities

• Oversee all reception and guest services operations.
• Drive revenue through proactive sales and lead conversion.
• Maintain financial controls and banking.
• Lead staff development, rostering and appraisals.
• Ensure safety and incident reporting standards are upheld.

Skills

Leadership

Communication

Team management

Problem solving

Calm under pressure

Interpersonal skills

Education

Matric

Hospitality Management Qualification

Tools

Protel HMS

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

DESCRIPTION

The Front Office Manager oversees all reception and guest services operations, Reservations, Guest Relations and Front Office administration, ensuring exceptional guest satisfaction and operational efficiency. This includes driving revenue through proactive sales activity and lead conversion, maintaining financial control (cash-ups, floats, foreign exchange and banking), leading structured staff development (training, appraisals and rostering), and ensuring safety, security and incident-reporting standards are upheld.

MINIMUM REQUIREMENTS:

• Matric essential
• Hospitality Management Qualification essential
• 2 - 3 Years Front Office management experience essential
• 5 Years+ Front Office experience
• Experience with an HMS system (Protel advantageous)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Leadership skills and ability to delegate effectively
• Effective communication with members of staff as well as guests of the hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Ability to work shifts

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.