Polokwane: Customer Service Apprenticeship & Growth Track

Placements24; Polokwane; Presencial; ZAR 67.000 - 89.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive training

Mentorship from experienced staff

Potential for permanent role

Competitive apprenticeship stipend

Descripción de la vacante

Placements24 in Polokwane is offering a Customer Service Representative Apprenticeship. You will learn to assist customers via phone, email, and chat, with structured training in service best practices and product knowledge.

The role emphasizes empathy, clear communication, and problem-solving in a supportive environment. The program trains you to work with customers, build skills, and possibly transition to a permanent position within the company in Polokwane.

Formación

• Matric/Grade 12 is required or equivalent.
• Excellent verbal and written communication skills are essential.
• Strong listening and problem-solving abilities are highly valued.
• Patience and empathy when dealing with customers is crucial.

Responsabilidades

• Handle customer inquiries and resolve issues via phone, email, and other channels.
• Provide information about products and services.
• Process customer orders, applications, and requests.
• Troubleshoot and resolve customer complaints.
• Maintain accurate customer records and documentation.
• Follow communication procedures, guidelines, and policies.
• Identify and elevate priority issues.
• Gather customer feedback and share insights with the team.
• Strive to achieve excellent customer satisfaction scores.
• Continuously learn about company products and services.

Conocimientos

Verbal communication

Written communication

Active listening

Empathy

Teamwork

Educación

Matric/Grade 12

Herramientas

MS Office

Email basics

Descripción del empleo

Placements24 in Polokwane is offering a Customer Service Representative Apprenticeship. You will learn to assist customers via phone, email, and chat, with structured training in service best practices and product knowledge.

The role emphasizes empathy, clear communication, and problem-solving in a supportive environment. The program trains you to work with customers, build skills, and possibly transition to a permanent position within the company in Polokwane.