Hybrid Customer Service Apprentice: Mentored & Growing

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Comprehensive training in customer服务

Mentorship from experienced CS pros

Hybrid work model with in-office days

Job summary

Placements24 in Nelspruit is seeking a Junior Customer Service Representative Apprentice to join a growing retail team. This hybrid role blends remote call handling with essential in-office days for collaboration and training in our Nelspruit location.

You will learn to handle customer inquiries, resolve issues, and provide product information under mentorship from experienced professionals, building communication and problem-solving skills for a future in customer relations.

Qualifications

• Excellent verbal and written communication skills.
• Empathetic and patient with customers.
• Basic computer proficiency and ability to learn new software quickly.
• Willingness to learn and follow customer service protocols.
• Available for required in-office days in Nelspruit.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide information about products, services, and company policies.
• Assist customers with placing orders, processing returns, and resolving issues.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate complex customer issues to senior representatives or relevant departments.
• Follow communication scripts and guidelines to ensure consistent service delivery.

Skills

Communication skills

Empathy

Multitasking

Time management

Problem solving

Basic computer skills

Education

Matriculation certificate or equivalent

Tools

CRM software

Job description

Placements24 in Nelspruit is seeking a Junior Customer Service Representative Apprentice to join a growing retail team. This hybrid role blends remote call handling with essential in-office days for collaboration and training in our Nelspruit location.

You will learn to handle customer inquiries, resolve issues, and provide product information under mentorship from experienced professionals, building communication and problem-solving skills for a future in customer relations.