Policy Administrator

Placements24; Gqeberha; Hybrid; ZAR 250,000 - 350,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical and retirement benefits

Paid annual leave

Job summary

Placements24 in Port Elizabeth is seeking an organised Policy Administrator to join their team, handling policy documentation, endorsements, and record-keeping in a hybrid role blending office and remote work.

You will be the point of contact for policyholders and brokers, delivering excellent service while maintaining accuracy, data integrity, and compliance with regulations.

Qualifications

• Proven experience in policy administration, preferably within the insurance industry.
• Strong understanding of insurance terminology and policy structures.
• Excellent data entry skills and a high level of accuracy.
• Proficiency with policy management software and standard office applications.
• Exceptional organizational and time management skills.
• Strong customer service orientation and effective communication abilities.

Responsibilities

• Process new insurance policy applications, renewals, and endorsements accurately and efficiently.
• Maintain and update policyholder records in the company's database, ensuring data integrity.
• Respond to inquiries from policyholders, brokers, and internal departments regarding policy details.
• Generate policy documents, certificates, and other relevant correspondence.
• Assist in resolving policy-related queries and discrepancies in a timely manner.
• Adhere to company procedures and regulatory requirements for policy administration.

Skills

Data entry

Organizational skills

Time management

Customer service

Communication skills

Tools

Policy management software

Job description

About the Role

Our client is seeking an organized and efficient Policy Administrator to join their team in Port Elizabeth . This role is fundamental to ensuring the smooth operation of their insurance services by managing policy documentation, processing endorsements, and maintaining accurate records. You will serve as a key point of contact for policyholders and brokers, providing excellent customer service and administrative support. This position requires a keen eye for detail and a commitment to accuracy, working within a hybrid model that balances office-based collaboration with remote flexibility in the vibrant city of Port Elizabeth .

Key Responsibilities

• Process new insurance policy applications, renewals, and endorsements accurately and efficiently.
• Maintain and update policyholder records in the company's database, ensuring data integrity.
• Respond to inquiries from policyholders, brokers, and internal departments regarding policy details.
• Generate policy documents, certificates, and other relevant correspondence.
• Assist in resolving policy-related queries and discrepancies in a timely manner.
• Adhere to company procedures and regulatory requirements for policy administration.

Requirements

• Proven experience in policy administration , preferably within the insurance industry.
• Strong understanding of insurance terminology and policy structures.
• Excellent data entry skills and a high level of accuracy.
• Proficiency with policy management software and standard office applications.
• Exceptional organizational and time management skills.
• Strong customer service orientation and effective communication abilities.

Benefits

• Competitive annual salary with regular performance reviews.
• Hybrid work arrangement offering a blend of office and remote work.
• Comprehensive medical and retirement benefits.
• Paid annual leave and public holidays.
• Opportunities for training in advanced insurance administration systems.