Insurance Policy Administrator

Placements24; Durban; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Permanent position

Health insurance

Retirement savings plan

Paid training

Career advancement

Team oriented environment

Job summary

Placements24 is seeking an Insurance Policy Administrator to manage the policy lifecycle from issuance to renewal and endorsements in the Durban office. You will maintain policy records, process changes, and support policyholders and internal teams to ensure high service levels in a dynamic insurance environment.

The role requires attention to detail, strong organizational skills, and good communication, with opportunities for professional growth within the organization.

Qualifications

• High school diploma or equivalent; further education in administration or insurance is a plus.
• At least 2 years of experience in administrative roles, preferably within the insurance industry.
• Proficiency in data entry and experience with policy management systems.
• Strong organizational skills and meticulous attention to detail.
• Excellent customer service and communication abilities.
• Ability to work effectively both independently and as part of a team in Durban

Responsibilities

• Process new insurance policy applications, renewals, and endorsements accurately and efficiently.
• Maintain and update policyholder records in the company's database system.
• Respond to policyholder inquiries regarding coverage, billing, and policy changes.
• Prepare and issue policy documents, endorsements, and renewal notices.
• Collaborate with sales and underwriting teams to resolve policy administration issues.
• Ensure compliance with all regulatory requirements and internal procedures for policy administration

Skills

Data entry

Policy management systems

Organizational skills

Customer service

Communication

Education

High school diploma

Further education in administration or insurance

Tools

Policy management software

Job description

About the Role

Our client is seeking a dedicated and organized Insurance Policy Administrator to manage policy lifecycle operations within their bustling Durban office. This role is essential for ensuring the smooth administration of insurance policies from issuance through to renewal and endorsements. You will be responsible for maintaining accurate policy records, processing policy changes, and providing excellent support to policyholders and internal teams. The successful candidate will be highly organized, detail-oriented, and committed to providing a high level of service in a dynamic office environment, contributing directly to client satisfaction and operational efficiency within the insurance sector.

Key Responsibilities

• Process new insurance policy applications, renewals, and endorsements accurately and efficiently.
• Maintain and update policyholder records in the company's database system.
• Respond to policyholder inquiries regarding coverage, billing, and policy changes.
• Prepare and issue policy documents, endorsements, and renewal notices.
• Collaborate with sales and underwriting teams to resolve policy administration issues.
• Ensure compliance with all regulatory requirements and internal procedures for policy administration.

Requirements

• High school diploma or equivalent; further education in administration or insurance is a plus.
• At least 2 years of experience in administrative roles, preferably within the insurance industry.
• Proficiency in data entry and experience with policy management systems.
• Strong organizational skills and meticulous attention to detail.
• Excellent customer service and communication abilities.
• Ability to work effectively both independently and as part of a team in Durban

Benefits

• Competitive starting salary and potential for annual increases.
• Permanent position with standard working hours in the Durban area.
• Comprehensive health insurance and retirement savings plan.
• Paid training and opportunities for career advancement within the company.
• A stable and supportive team environment focused on operational excellence.