Insurance Claims Handler

Placements24; Gqeberha; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement plan

On-the-job training

Port Elizabeth office

Job summary

Placements24 in Port Elizabeth is seeking an efficient Insurance Claims Handler to manage customer claims from notification through settlement. The role focuses on accurate processing, clear communication with policyholders, and timely liaison with third parties.

You will be organized, detail-oriented, and able to guide clients through potentially stressful times while upholding policy terms and regulatory standards.

Qualifications

• Experience in insurance claims handling or customer service in finance.
• Solid understanding of insurance principles and policy wordings.
• Strong administrative and organizational skills with attention to detail.
• Proficient with claims management software and standard office apps.
• Excellent communication and interpersonal skills with a customer-centric approach.

Responsibilities

• Receive, register, and process insurance claims accurately and timely.
• Communicate with policyholders to gather required documentation.
• Assess claims against policy terms and authorize payments within limits.
• Liaise with assessors, repair networks and third parties as needed.
• Maintain accurate records and ensure regulatory compliance.

Job description

About the Role

Our client seeks an efficient and empathetic Insurance Claims Handler to manage customer claims processing in their Port Elizabeth office. This role is central to delivering excellent customer service by processing claims accurately and efficiently, from initial notification through to settlement. You will liaise with customers, assess damage or loss, and determine payout amounts based on policy terms. The ideal candidate is organized, detail-oriented, and possesses strong communication skills to guide clients through the claims process during potentially stressful times.

Key Responsibilities

• Receive, register, and process insurance claims in a timely and accurate manner.
• Communicate effectively with policyholders to gather necessary documentation and information.
• Assess claims against policy terms and conditions, authorizing payments within defined limits.
• Liaise with assessors, repair networks, and other third parties as required.
• Maintain accurate records of all claims activity and ensure compliance with regulatory standards.

Requirements

• Previous experience in insurance claims handling or a customer service role within the financial sector.
• Strong understanding of insurance principles and policy wordings.
• Excellent administrative and organizational skills, with a keen eye for detail.
• Proficient in using claims management software and standard office applications.
• Good communication and interpersonal skills, with a customer-centric approach.

Benefits

• Competitive starting salary and opportunities for review.
• Comprehensive medical aid and retirement savings plan.
• On-the-job training and support for professional qualifications.
• A stable and supportive work environment in Port Elizabeth .
• Potential for advancement within the claims department.