PMP Cloud & Salesforce Lead for Large-Scale Contact Centers

SavageOne Pty Ltd; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading technology solutions provider in Johannesburg seeks a Cloud Practitioner with PMP certification to implement and maintain Salesforce Communications Cloud and Service Cloud solutions. Candidates should have at least 2 years of implementation experience and 3 years of maintenance experience. Strong project management, leadership, and communication skills are essential for this role, alongside the ability to work with multiple business units in a contact center environment.

Qualifications

• Minimum 2 years in Salesforce Communications Cloud and Service Cloud implementation.
• 3 years in maintaining Salesforce Communications Cloud and Service Cloud.
• Team must include a certified Communications Cloud Practitioner.

Responsibilities

• Implement Salesforce Communications Cloud and Service Cloud solutions.
• Maintain existing Salesforce implementations.
• Collaborate with business units for system efficiency.
• Lead a team in cloud solutions.
• Ensure team certifications and training.

Skills

Project management skills

Knowledge of Salesforce Communications Cloud

Experience with Service Cloud

Leadership skills

Communication skills

Education

PMP Certification

Tools

Salesforce Communications Cloud

Service Cloud

Job description

A leading technology solutions provider in Johannesburg seeks a Cloud Practitioner with PMP certification to implement and maintain Salesforce Communications Cloud and Service Cloud solutions. Candidates should have at least 2 years of implementation experience and 3 years of maintenance experience. Strong project management, leadership, and communication skills are essential for this role, alongside the ability to work with multiple business units in a contact center environment.