Platform Support Specialist, Cloud & SaaS (On-Call)

Vista Group; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Mentoring & career development

Vista Innovation Cup

Team events

Job summary

Vista Group is seeking a Level 1 Support Specialist for the Platform team to provide proactive technical support and incident management for Cloud, SaaS, and managed service clients globally.

The role involves after-hours work on a rotating basis, mentoring junior staff, and collaborating with Vista teams worldwide to resolve incidents. Knowledge of Azure, SQL Server, and networking is valued.

Qualifications

• 2+ years IT support or services experience.
• Experience with Azure, SaaS, VMS, or Cloud.
• Knowledge of SQL Server and networking.
• AZ-900 and AZ-104 certifications preferred.
• Undergraduate IT degree preferred.

Responsibilities

• Identify and address incidents using proactive platform monitoring.
• Lead by example and mentor new staff.
• Respond to and resolve incidents for Cloud/VMS/SaaS.
• Collaborate with Vista teams globally to resolve incidents.
• Read and interpret error logs.
• Record support calls in Vista’s issue tracking system.
• Be available on rotation for after-hours support.
• Travel domestically or internationally.
• Develop platform monitoring tools and alerting.

Skills

Strong team player

Effective communicator

Challenge the status quo

Take action

Create value

Education

Undergraduate IT degree

AZ-900

AZ-104

Tools

Azure

SaaS

VMS

Cloud

SQL Server

Networking

Job description

Vista Group is seeking a Level 1 Support Specialist for the Platform team to provide proactive technical support and incident management for Cloud, SaaS, and managed service clients globally.

The role involves after-hours work on a rotating basis, mentoring junior staff, and collaborating with Vista teams worldwide to resolve incidents. Knowledge of Azure, SQL Server, and networking is valued.