Systems Support Engineer: Cloud & IT Helpdesk Pro

Cloudbox; Cape Town; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Cloudbox is seeking a Systems Support Engineer to join our service framework, providing end-to-end management of tickets and service requests reported by customers. The role involves handling ticket intake, initial assessment, first-time resolutions or escalation, onboarding projects, and SLA-driven monitoring while keeping users informed and helping to improve processes and automation.

Shifts rotate Monday to Friday across major time zones; strong Microsoft certifications and MSP experience are

Qualifications

• Current Microsoft Certifications in either MS or AZ tracks.
• 3–5 years' experience in a customer facing IT support role.
• Experience in MSP environments is highly valuable.

Responsibilities

• Manage Tickets and customer requests end to end.
• Receive and record all customer calls and requests.
• Provide initial ticket assessment and first-time resolution or escalation.
• Assist with customer onboarding, migrations, and deployments.
• Monitor tickets per SLA and keep users informed on progress.
• Contribute to process improvements and automation initiatives.

Skills

Office 365 suite (Exchange Online, etc

Windows OS troubleshooting

Email flow & routing

PowerShell scripting

Networking basics (routing & switching

Tools

PowerShell

Job description

Cloudbox is seeking a Systems Support Engineer to join our service framework, providing end-to-end management of tickets and service requests reported by customers. The role involves handling ticket intake, initial assessment, first-time resolutions or escalation, onboarding projects, and SLA-driven monitoring while keeping users informed and helping to improve processes and automation.

Shifts rotate Monday to Friday across major time zones; strong Microsoft certifications and MSP experience are