Platform Operations & Teacher Support Coordinator

Education First; Johannesburg; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Education First in Johannesburg seeks an Operations Coordinator to support daily centre operations, teacher support, and platform compliance for the Teach Online South Africa team. You will help contractors use EF’s scheduling system, virtual classroom, and related tools, while contributing to process improvements, communications, onboarding resources, and operational reporting.

This hands-on role requires flexibility, initiative, and a strong service mindset as priorities evolve.

Qualifications

• Past ESL teaching experience.
• Past experience with remote workers and/or independent contractors.
• Past experience with contract related matters and/or Customer Service responsibilities.

Responsibilities

• Working with academic team members to compose reference materials for all contractors about students, their expectations, teaching tools and classroom functions
• Working with the team members and central services to create platform introduction material to make new contractors aware of the “how to’s” of scheduling on our platform, as well as the various online tools featured in our virtual classroom.
• Provide day-to-day support for teacher enquiries, including responding directly and escalating issues where needed.
• Support independent contractors in becoming familiar with the online scheduling and invoicing platform, virtual classroom, and related tools.
• Contribute to teacher platform introduction, guidance, and reference materials in partnership with academic and central teams.
• Create and update teacher communications, including newsletters, service updates, and client feedback.
• Monitor service-related data to identify trends, issues, and opportunities for operational improvement.
• Conduct proactive outreach to teachers by email and phone when required.
• Prepare and host webinars or engagement sessions related to platform tools, classroom functions, and operational updates.
• Draft verification letters and other routine correspondence upon request.
• Ensure teacher profiles remain compliant with platform requirements.
• Maintain accurate records and data using systems such as Salesforce, Tableau, Adobe Sign, Jira, and Microsoft Office.
• Support invoice review, reporting, and other administrative or operational tasks.
• Assist with activities, and other cross-functional projects.

Job description

Education First in Johannesburg seeks an Operations Coordinator to support daily centre operations, teacher support, and platform compliance for the Teach Online South Africa team. You will help contractors use EF’s scheduling system, virtual classroom, and related tools, while contributing to process improvements, communications, onboarding resources, and operational reporting.

This hands-on role requires flexibility, initiative, and a strong service mindset as priorities evolve.