Operations, Coordinator

EF Education First Ltd.; Johannesburg; On-site; ZAR 350,000 - 480,000; Full time

Job summary

EF Education First Ltd. in Johannesburg is seeking an Operations Coordinator to support day-to-day centre operations and teacher support, ensuring service quality, efficiency, and platform compliance.

You will work with operations, academic, and central teams to help independent contractors use EF’s scheduling system, virtual classroom, and related tools effectively. This role requires hands-on engagement in a fast-paced environment, with a focus on process improvements, teacher communications,

Qualifications

• Preferred but not required: Past ESL teaching experience
• Preferred but not required: Experience with remote workers and/or independent contractors
• Preferred but not required: Experience with contract matters and/or Customer Service responsibilities

Responsibilities

• Collaborate with academic team members to create reference materials about students, expectations, teaching tools and classroom functions
• Develop platform introduction materials to onboard contractors to scheduling and online tools
• Provide day-to-day support for teacher enquiries and escalate issues as needed
• Assist contractors in using the scheduling system, invoicing platform, virtual classroom and related tools
• Contribute to teacher communications and resources in partnership with academic and central teams
• Create and update newsletters, service updates, and client feedback communications
• Monitor service-related data to identify trends and opportunities for improvement
• Conduct proactive outreach to teachers by email and phone as required
• Prepare and host webinars or engagement sessions related to platform tools and updates
• Draft verification letters and routine correspondence
• Ensure teacher profiles comply with platform requirements and maintain data accuracy in systems like Salesforce, Tableau, Adobe Sign, Jira, and MS Office
• Support invoice review, reporting, and other administrative tasks
• Assist with cross-functional projects and activities

Job description

Position: Operations coordinator

The Operations Coordinator supports the day-to-day delivery of centre operations and teacher support, helping to maintain service quality, operational efficiency, and platform compliance. This role works closely with operations, academic, and central teams to support independent contractors in using EF’s online scheduling system, virtual classroom, and related tools effectively.

This is a hands-on role within a fast-paced environment where flexibility, initiative, and a strong service mindset are essential. The Operations Coordinator will contribute to process improvements, teacher communications, onboarding resources, and operational reporting, while helping to ensure smooth local operations for the Teach Online South Africa team. On our team, flexibility and entrepreneurial spirit are key – priorities constantly change, and our goals are ambitious. If you are always ready to roll up your sleeves and do whatever it takes to get the job done, this could be the perfect role for you!

Responsibilities

• Working with academic team members to compose reference materials for all contractors about students, their expectations, teaching tools and classroom functions
• Working with the team members and central services to create platform introduction material to make new contractors aware of the “how to’s” of scheduling on our platform, as well as the various online tools featured in our virtual classroom.
• Provide day-to-day support for teacher enquiries, including responding directly and escalating issues where needed.
• Support independent contractors in becoming familiar with the online scheduling and invoicing platform, virtual classroom, and related tools.
• Contribute to teacher platform introduction, guidance, and reference materials in partnership with academic and central teams.
• Create and update teacher communications, including newsletters, service updates, and client feedback.
• Monitor service-related data to identify trends, issues, and opportunities for operational improvement.
• Conduct proactive outreach to teachers by email and phone when required.
• Prepare and host webinars or engagement sessions related to platform tools, classroom functions, and operational updates.
• Draft verification letters and other routine correspondence upon request.
• Ensure teacher profiles remain compliant with platform requirements.
• Maintain accurate records and data using systems such as Salesforce, Tableau, Adobe Sign, Jira, and Microsoft Office.
• Support invoice review, reporting, and other administrative or operational tasks.
• Assist with activities, and other cross-functional projects.

Preferred but not required

• Past ESL teaching experience
• Past experience with remote workers and/or independent contractors
• Past experience with contract related matters and/or Customer Service responsibilities