Platform Onboarding & Success Manager — SMB Partners

Uber; Johannesburg; Presencial; ZAR 450.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses

Equity

Benefits

Descripción de la vacante

United States Digital Space LLC is seeking an Associate Customer Success Manager to scale partnerships by owning post‑sale onboarding for SMB restaurant partners and maintaining 40–50 accounts. You’ll balance rapid issue resolution with strategic efforts to reduce churn and drive long‑term adoption.

In this role you’ll collaborate with Sales, Ops, and Support to resolve friction and build scalable onboarding templates, all while tracking performance metrics like delivery reliability to help

Formación

• 5+ years of experience in account management, strategy, operations, customer success or strategic partner management.

Responsabilidades

• Manage the post‑sale onboarding journey for SMB restaurant partners, navigating the technical and operational onboarding to ensure speed to first delivery.
• Own the health and retention of ~40-50 accounts, using data to identify early warning signs of churn and unblock issues.
• Collaborate cross‑functionally with Sales, Ops, and Support to resolve friction points and drive outcomes for partners.
• Build repeatable onboarding templates and playbooks to scale and improve efficiency.

Conocimientos

Account management

Strategy & operations

Customer success

Data analysis (Excel/SQL)

Educación

Bachelor's degree or equivalent experience

Herramientas

Excel

SQL

Descripción del empleo

United States Digital Space LLC is seeking an Associate Customer Success Manager to scale partnerships by owning post‑sale onboarding for SMB restaurant partners and maintaining 40–50 accounts. You’ll balance rapid issue resolution with strategic efforts to reduce churn and drive long‑term adoption.

In this role you’ll collaborate with Sales, Ops, and Support to resolve friction and build scalable onboarding templates, all while tracking performance metrics like delivery reliability to help