Remote Partner Success Lead | Onboarding & Support

Resolv.Global; South Africa; Remote; ZAR 183,000 - 274,000; Full time

Job summary

Resolv.Global is seeking a Partner Support Specialist for a fully remote role. You will onboard clients, conduct kickoff calls, live walkthroughs, and trainings, and serve as the primary post-launch contact to improve adoption and satisfaction.

You’ll troubleshoot issues, ask strong diagnostic questions, and communicate clearly with Product, Engineering, and Operations teams. The position emphasizes ownership, calmness under pressure, and proactive issue resolution.

Qualifications

• 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
• Experience onboarding customers and leading remote demos, walkthroughs, or training sessions.
• Comfort working inside software platforms and learning new technical workflows quickly.
• Ability to troubleshoot problems and distinguish symptoms from root causes.
• Confident communication with clients at different levels.
• Calm, professional demeanor with frustrated or demanding clients.
• Ownership mindset and proactive follow-through.
• Strong organizational skills and ability to manage multiple accounts or projects.

Responsibilities

• Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A.
• Become a trusted point of contact for clients after launch.
• Monitor client adoption and identify issues before they escalate.
• Respond quickly when a client is blocked or needs immediate assistance.
• Lead difficult client conversations with empathy and sound judgment.
• Troubleshoot workflow, platform, and process issues.
• Ask diagnostic questions to identify root causes.
• Translate client issues into actionable information for Product, Engineering, and Operations.
• Track open issues through resolution and prevent items from falling through the cracks.
• Gather client feedback and identify recurring pain points.
• Help improve processes, documentation, and client success playbooks.
• Identify renewal, expansion, and upsell opportunities with Sales.

Skills

Customer Success

Account Management

Onboarding

Remote Demos

Troubleshooting

Communication

Ownership

Time Management

Multitasking

Tools

CRM Software

Ticketing Tools

Job description

Resolv.Global is seeking a Partner Support Specialist for a fully remote role. You will onboard clients, conduct kickoff calls, live walkthroughs, and trainings, and serve as the primary post-launch contact to improve adoption and satisfaction.

You’ll troubleshoot issues, ask strong diagnostic questions, and communicate clearly with Product, Engineering, and Operations teams. The position emphasizes ownership, calmness under pressure, and proactive issue resolution.