Partner Success Lead: Onboarding, Training & Ownership

Resolv Global; Bloemfontein; Remote; ZAR 159,000 - 205,000; Full time

Job summary

Resolv Global is seeking a Partner Support Specialist for a fully remote role. You will lead conversations, onboard and train clients, troubleshoot problems, and take ownership from initial contact to full resolution.

You will collaborate with Sales, Operations, Product and Engineering to resolve urgent issues, gather feedback, and drive client success while maintaining clear communication and high ownership standards.

Qualifications

• 2+ years in SaaS customer-facing roles (CS/Success/Implementation).
• Experience onboarding customers and leading remote demos or trainings.
• Strong communication with clients at multiple levels.

Responsibilities

• Onboard new clients through kickoff calls, live walkthroughs and training sessions.
• Be a trusted post-launch contact for clients.
• Monitor adoption and identify potential issues early.

Skills

Customer Success

Account Management

Remote Demos

Onboarding

Troubleshooting

Client Communication

Tools

CRM systems

Ticketing tools

Product liaison

Job description

Resolv Global is seeking a Partner Support Specialist for a fully remote role. You will lead conversations, onboard and train clients, troubleshoot problems, and take ownership from initial contact to full resolution.

You will collaborate with Sales, Operations, Product and Engineering to resolve urgent issues, gather feedback, and drive client success while maintaining clear communication and high ownership standards.