Planned Maintenance Service Manager (SFIHRJD072)

SFI Group (Pty) Ltd; Milnerton; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical Aid

Provident Fund

13th Cheque

Job summary

SFI Group (Pty) Ltd is seeking an experienced Planned Maintenance Service Manager focused on HVAC service delivery. You will own preventative maintenance programmes across multiple sites, ensuring on-time, compliant execution and thorough documentation.

The role emphasizes structured planning, reporting, and client engagement to drive performance improvements. The ideal candidate brings 5–10 years in HVAC or similar environments, with strong PM scheduling, SLA adherence, and a proven track

Qualifications

• 5–10 years’ experience in HVAC or technical service environments.
• Proven experience managing planned maintenance programmes and SLA-driven environments.
• Strong background in preventative maintenance scheduling, execution, and reporting.

Responsibilities

• Manage and oversee all planned maintenance schedules, ensuring 100% execution in line with SLAs.
• Ensure all maintenance checklists, job cards, and service records are completed accurately and on time.
• Monitor PM compliance across sites, proactively identifying and resolving gaps.
• Coordinate technical teams and subcontractors to ensure efficient service delivery.
• Track and report on maintenance performance, including completion rates, quality, and SLA adherence.
• Ensure all work is performed in line with Health & Safety standards and compliance requirements.
• Identify service defects during maintenance and ensure corrective actions and quotes are generated.
• Maintain accurate system records and ensure all maintenance activities are logged correctly.
• Engage with clients on service delivery, reporting, and continuous improvement initiatives.
• Drive process improvements to enhance maintenance efficiency and compliance.

Skills

CRM & data management

HVAC maintenance knowledge

Planning & coordination

Compliance focus

Attention to detail

Multi-site management

MS Office proficient

Reporting & analytics

Client engagement

Education

Matric / Grade 12

Valid Driver’s Licence

Maintenance coordination/planning qualification

Job description

Are you an experienced Service Manager with a strong focus on planned maintenance, compliance, and SLA delivery?

We’re looking for a structured and results-driven Planned Maintenance Service Manager to take ownership of preventative maintenance programmes across multiple sites. This role is critical in ensuring that all planned maintenance activities are executed on time, in full, and to the highest technical and compliance standards.

If you thrive on structure, planning, and operational control, and have a strong background in HVAC service delivery, this role offers the opportunity to drive consistency and performance across key client portfolios.

What You’ll Be Doing (key Responsibilities)

• Manage and oversee all planned maintenance (PM) schedules, ensuring 100% execution in line with SLAs.
• Ensure all maintenance checklists, job cards, and service records are completed accurately and on time.
• Monitor PM compliance across sites, proactively identifying and resolving gaps.
• Coordinate technical teams and subcontractors to ensure efficient service delivery.
• Track and report on maintenance performance, including completion rates, quality, and SLA adherence.
• Ensure all work is performed in line with Health & Safety standards and compliance requirements.
• Identify service defects during maintenance and ensure corrective actions and quotes are generated.
• Maintain accurate system records and ensure all maintenance activities are logged correctly.
• Engage with clients on service delivery, reporting, and continuous improvement initiatives.
• Drive process improvements to enhance maintenance efficiency and compliance.

WHAT YOU NEED TO SUCCEED

• 5–10 years’ experience in HVAC or technical service environments.
• Proven experience managing planned maintenance programmes and SLA-driven environments.
• Strong background in preventative maintenance scheduling, execution, and reporting.

Qualifications

• Matric / Grade 12.
• Valid Driver’s Licence
• Formal Qualification / Program in Maintenance Coordination / Maintenance Planning

Skills & Attributes

• Strong CRM and data management capability.
• Strong technical knowledge of HVAC maintenance and servicing.
• Excellent planning, coordination, and organisational skills.
• Strong focus on compliance, accuracy, and attention to detail.
• Ability to manage multiple sites and large maintenance schedules.
• Proficiency in Microsoft Office and maintenance management systems.
• Strong reporting and analytical capability.
• Effective communication and client engagement skills.
• Able to work independently and deliver measurable value.

What We Offer

• Be part of a high-performance organisation where operational excellence is key.
• Play a critical role in ensuring compliance and service delivery across major client sites.
• Exposure to large-scale maintenance operations and structured service environments.
• Medical Aid, Provident Fund, and 13th Cheque.
• Continuous development and growth opportunities within the technical environment.
• A culture focused on structure, accountability, and quality delivery.