Pietermaritzburg-Based Customer Success Manager

Placements24; Pietermaritzburg; On-site; ZAR 360,000 - 560,000; Full time

Job summary

Placements24 in Pietermaritzburg, KwaZulu-Natal, seeks a Customer Success Manager to nurture client relationships, ensure value from services, and drive retention and growth.

You will be the post-sale main contact, onboard clients, analyze usage, coordinate with product and sales, and identify upsell opportunities; strong communication and problem solving required; local market knowledge is a plus.

Qualifications

• Proven experience in Customer Success, Account Management, or similar client-facing role.
• Excellent interpersonal, communication, and presentation skills.
• Strong understanding of CRM principles and best practices.
• Ability to analyze data and translate insights into actions.
• Proficiency with CRM software and customer success platforms.
• Experience managing a portfolio of clients and driving retention.
• Proactive, problem-solving attitude with focus on client satisfaction.
• Experience in Pietermaritzburg or local business landscape is a plus.
• Bachelor's degree in Business, Marketing, or a related field preferred.

Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand objectives and ensure product value.
• Conduct regular business reviews to assess health and identify upsell opportunities.
• Monitor usage and adoption metrics and provide guidance as needed.
• Represent the voice of the customer with product, sales, and support teams.
• Manage customer escalations and ensure timely resolutions.
• Onboard new clients with training and resources for success.
• Identify and nurture customer advocates for case studies and referrals.

Skills

Customer Success

Account Management

Communication

Presentation Skills

CRM literacy

Data analysis

Problem-solving

Portfolio management

Local market knowledge

Education

Bachelor's degree (Business/Marketing or related)

Tools

CRM software

Job description

Placements24 in Pietermaritzburg, KwaZulu-Natal, seeks a Customer Success Manager to nurture client relationships, ensure value from services, and drive retention and growth.

You will be the post-sale main contact, onboard clients, analyze usage, coordinate with product and sales, and identify upsell opportunities; strong communication and problem solving required; local market knowledge is a plus.