Personal Assistant / Contact Centre Administrator

The Talent Room (Recruitment Solutions South Africa); Pretoria; On-site; ZAR 167,000 - 257,000; Full time

Job summary

The Talent Room (Recruitment Solutions South Africa) is assisting a client in Pretoria with a Personal Assistant / Contact Centre Administrator role. You will provide comprehensive administrative support to the Contact Centre Manager and leadership team, manage diaries, prepare monthly reports and dashboards, and coordinate cross‑functional projects while maintaining accurate records.

Ideal candidates are highly organised, proactive and proficient in MS Office, with strong written and verbal

Qualifications

• Matric / Grade 12 is required.
• 2–3 years’ administration experience, preferably supporting management or a leadership team.
• Strong Microsoft Excel and PowerPoint skills, plus MS Office proficiency.

Responsibilities

• Provide professional administrative and PA support to the Contact Centre Manager and leadership team.
• Manage diaries, meetings, appointments, calendars and meeting logistics.
• Maintain accurate contact lists, databases, records and communication groups.
• Compile, update and distribute monthly, weekly and daily reports, dashboards and presentations.
• Monitor reporting deadlines and follow up with Team Leaders and relevant departments.
• Prepare Excel reports and PowerPoint presentations and operational statistics.
• Assist with social media performance reporting and sales performance updates.
• Coordinate branch openings, marketing initiatives, stationery and other operational projects.
• Liaise with Marketing, Finance, HR, branches and other stakeholders.

Skills

Organisational skills

Time management

Proactive

Attention to detail

Communication skills

Education

Matric / Grade 12

Tools

Microsoft Excel

PowerPoint

MS Office

Outlook

Teams

Zoom

Job description

Our client is seeking a highly organised, proactive and professional Personal Assistant / Contact Centre Administrator to provide comprehensive administrative and operational support to the Contact Centre Manager and leadership team

Description:

• Provide professional administrative and PA support to the Contact Centre Manager and leadership team.
• Manage diaries, meetings, appointments, calendars and meeting logistics.
• Maintain accurate contact lists, databases, records and communication groups.
• Compile, update and distribute monthly, weekly and daily reports, dashboards and presentations.
• Monitor reporting deadlines and follow up with Team Leaders and relevant departments.
• Prepare Excel reports, PowerPoint presentations and operational statistics.
• Assist with social media performance reporting and sales performance updates.
• Coordinate branch openings, marketing initiatives, stationery and other operational projects.
• Liaise with Marketing, Finance, HR, branches and other internal/external stakeholders.

Requirements:

• Matric / Grade 12.
• 2–3 years’ administration experience, preferably supporting management or a leadership team.
• Strong Microsoft Excel and PowerPoint skills.
• Proficient in MS Office, Outlook, Teams and Zoom.
• Experience with reports, presentations, data capturing and administrative coordination.
• Strong written and verbal communication skills.
• Afrikaans proficient; English essential.
• Valid driver’s licence.
• Own transport advantageous.
• Reside in or be able to reliably commute to Silver Lakes / Pretoria East.

Personality & Competencies

• Creative, resourceful and able to think outside the box.
• Highly organised with excellent time-management skills.
• Proactive, accountable and able to work independently.
• Strong attention to detail and accuracy.
• Confident communicator with good interpersonal skills.
• Able to work under pressure and meet deadlines.