Personal Assistant / Contact Centre Administrator

The Talent Room (Recruitment Solutions); Pretoria; On-site; ZAR 180,000 - 300,000; Full time

Job summary

The Talent Room (Recruitment Solutions) is seeking a highly organised Personal Assistant / Contact Centre Administrator to join our Pretoria team. You will provide professional administrative and personal support to the Contact Centre Manager and leadership team, manage diaries, meetings and logistics.

You will also prepare reports, dashboards, and presentations, liaise with multiple stakeholders, and coordinate office operations, marketing initiatives and projects while ensuring accuracy and

Qualifications

• Matric/Grade 12 required.
• 2–3 years admin experience, preferably supporting management.
• Strong MS Excel and PowerPoint skills.
• Proficient with MS Office, Outlook, Teams and Zoom.

Responsibilities

• Provide professional administrative and PA support to Contact Centre Manager and leadership.
• Manage diaries, meetings, calendars and meeting logistics.
• Maintain accurate contact lists, databases and communication groups.
• Compile, update and distribute reports, dashboards and presentations.
• Monitor reporting deadlines and follow up with teams.
• Prepare Excel reports, PowerPoint presentations and operational statistics.
• Assist with social media performance reporting and sales updates.
• Coordinate branch openings, marketing initiatives and operational projects.
• Liaise with Marketing, Finance, HR, branches and stakeholders.

Skills

Time management

Communication

Organisational skills

Diary management

Independent work

Education

Matric / Grade 12

Tools

Microsoft Excel

PowerPoint

MS Office

Outlook

Teams

Zoom

Job description

We are looking for a highly organised, professional, and customer-focused Personal Assistant / Contact Centre Administrator to join our team in Pretoria. The ideal candidate will provide efficient administrative and personal support while assisting with contact centre and customer service functions.

Description:

• Provide professional administrative and PA support to the Contact Centre Manager and leadership team.
• Manage diaries, meetings, appointments, calendars and meeting logistics.
• Maintain accurate contact lists, databases, records and communication groups.
• Compile, update and distribute monthly, weekly and daily reports, dashboards and presentations.
• Monitor reporting deadlines and follow up with Team Leaders and relevant departments.
• Prepare Excel reports, PowerPoint presentations and operational statistics.
• Assist with social media performance reporting and sales performance updates.
• Coordinate branch openings, marketing initiatives, stationery and other operational projects.
• Liaise with Marketing, Finance, HR, branches and other internal/external stakeholders.

Requirements:

• Matric / Grade 12.
• 2-3 years' administration experience, preferably supporting management or a leadership team.
• Strong Microsoft Excel and PowerPoint skills.
• Proficient in MS Office, Outlook, Teams and Zoom.
• Experience with reports, presentations, data capturing and administrative coordination.
• Strong written and verbal communication skills.
• Valid driver's licence.
• Own transport advantageous.
• Reside in or be able to reliably commute to Silver Lakes / Pretoria East.

Personality & Competencies

• Creative, resourceful and able to think outside the box.
• Highly organised with excellent time-management skills.
• Proactive, accountable and able to work independently.
• Strong attention to detail and accuracy.
• Confident communicator with good interpersonal skills.
• Able to work under pressure and meet deadlines.