Patient Services & Admissions Concierge

Netcare Pharmacies Pty Ltd; South Africa; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Netcare Pharmacies Pty Ltd in South Africa seeks a Receptionist who will be the first point of contact for patients and visitors. You will greet people, handle calls, direct inquiries, and assist with admissions and digital platforms such as the Netcare app.

The role requires maintaining patient records in SAP, ensuring confidentiality, and delivering professional, proactive service while keeping the reception area organized and welcoming. Strong communication and teamwork are essential.

Qualifications

• Grade 12 or equivalent NQF Level 4 Qualification.
• Computer proficiency and familiarity with hospital information systems.

Responsibilities

• Greet patients and visitors and direct them to appropriate departments.
• Answer phone calls professionally and handle general inquiries.
• Assist with admissions data capture and maintain patient records in SAP.
• Maintain a clean, welcoming reception area and provide efficient clerical support.
• Ensure patient confidentiality and adherence to privacy regulations.

Skills

Interpersonal communication

Verbal communication

Customer service

Data entry

Education

Grade 12 / NQF Level 4

Tools

SAP ISH

Job description

Netcare Pharmacies Pty Ltd in South Africa seeks a Receptionist who will be the first point of contact for patients and visitors. You will greet people, handle calls, direct inquiries, and assist with admissions and digital platforms such as the Netcare app.

The role requires maintaining patient records in SAP, ensuring confidentiality, and delivering professional, proactive service while keeping the reception area organized and welcoming. Strong communication and teamwork are essential.