Front Desk & Patient Care Specialist

Netcare; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Netcare Medicross Pretoria is seeking a friendly Receptionist to be the first point of contact for patients and visitors. You will handle admissions, documentation, and inquiries while delivering high-quality customer service in line with Netcare values.

This role requires strong communication, organization, and front-desk multitasking under busy clinic conditions. As part of the Medicross team, you will manage calls, bookings, and billing-related tasks, ensuring a smooth patient flow and

Qualifications

• Minimum 1–2 years of receptionist experience in a clinical or hospital setting.
• Matric or equivalent, with higher certificate preferred.
• Proficient in MS Word, Outlook and Excel; knowledge of SAP ME+ is advantageous.
• Excellent communication and customer service skills; able to handle front desk duties.

Responsibilities

• Greet and assist patients; manage admissions and documentation.
• Answer calls, manage switchboard, and route queries to the correct staff.
• Schedule appointments and manage billing and pay-point tasks.
• Maintain a neat and welcoming reception area and adhere to company policies.

Skills

Receptionist experience

Customer service

Strong communication

Education

Matric or equivalent

Higher certificate – NQF level 5

Tools

MS Word

Outlook

Excel

SAP ME+

Job description

Netcare Medicross Pretoria is seeking a friendly Receptionist to be the first point of contact for patients and visitors. You will handle admissions, documentation, and inquiries while delivering high-quality customer service in line with Netcare values.

This role requires strong communication, organization, and front-desk multitasking under busy clinic conditions. As part of the Medicross team, you will manage calls, bookings, and billing-related tasks, ensuring a smooth patient flow and