Care-Driven Clinic Receptionist & Concierge

Netcare Pharmacies; Pretoria; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Netcare Pharmacies in Pretoria is seeking a Receptionist to be the first point of contact for visitors and patients, delivering brand‑aligned, person‑centred service and accurately handling admissions.

Responsibilities include front desk duties, switchboard calls, patient data capture, billing liaison, and coordinating with clinical staff while upholding confidentiality and the group's CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY values.

Qualifications

• Exceptional interpersonal communication skills.
• Brand ambassador for the clinic and company values.
• Accurate data capture and patient file handling.

Responsibilities

• Reception Oversight: prepare the reception area, maintain a neat, welcoming front desk, and ensure correct document completion.
• Switchboard and Telephone Management: handle calls professionally, record messages, and schedule bookings.
• Patient Engagement and Administration: manage patient arrivals, complete admission documents, and verify records.
• Pay Point /Financial processing: handle cash, card payments, and collect outstanding balances.
• Risk Management: maintain confidentiality per POPIA and adhere to policies.
• Handling of emergencies: refer to nursing staff and assist as needed.

Skills

Interpersonal communication

Front desk duties

Telephone etiquette

Customer service

Education

Matric / Grade 12

Job description

Netcare Pharmacies in Pretoria is seeking a Receptionist to be the first point of contact for visitors and patients, delivering brand‑aligned, person‑centred service and accurately handling admissions.

Responsibilities include front desk duties, switchboard calls, patient data capture, billing liaison, and coordinating with clinical staff while upholding confidentiality and the group's CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY values.