Job: Resolutions Intern (Gauteng)

Company : 1Life Insurance; Gauteng; On-site; ZAR 89,280 - 133,920; Part time

Job summary

1Life Insurance is seeking a Resolutions Intern to support the Resolutions Team by maintaining complaint records, preparing reports, and coordinating stakeholder follow-ups. The role focuses on ensuring accurate records, compliance, and efficient resolutions.

This position is ideal for a recent graduate with a degree or diploma in business or related fields, strong English communication, and basic Microsoft Office skills.

Qualifications

• Degree or Diploma in Business Administration, Commerce, Management, Customer Service, Legal Studies, or a related field.
• Recent graduate.
• Basic to intermediate Microsoft Office skills (Excel, Outlook, Word).
• Strong verbal and written English communication skills.
• Ability to work with data and reports is advantageous.

Responsibilities

• Capture, update, and maintain complaint records.
• Ensure accurate recordkeeping and documentation.
• Monitor complaint statuses and workflow.
• Compile daily, weekly, and monthly reports.
• Extract and analyze complaint data.
• Follow up with stakeholders on outstanding actions.
• Coordinate communication between departments.
• Assist with complaint investigations and resolutions.
• Provide administrative support to the Resolutions Team.
• Support process improvements and ensure compliance with policies and service level agreements.

Skills

Microsoft Office

English communication

Education

Degree or Diploma in Business Administration, Commerce, Management, Customer Service, Legal Studies

Job description

The Resolutions Intern provides administrative and operational support to the Resolutions Team by managing complaint records, preparing reports, coordinating stakeholder follow-ups, and supporting complaint resolution processes. The role focuses on maintaining accurate records, ensuring compliance, improving operational efficiency, and delivering excellent customer service.

Responsibilities

• Capture, update, and maintain complaint records.
• Ensure accurate recordkeeping and documentation.
• Monitor complaint statuses and workflow.
• Compile daily, weekly, and monthly reports.
• Extract and analyze complaint data.
• Follow up with stakeholders on outstanding actions.
• Coordinate communication between departments.
• Assist with complaint investigations and resolutions.
• Provide administrative support to the Resolutions Team.
• Support process improvements and ensure compliance with policies and service level agreements.

Qualifications

• Degree or Diploma in Business Administration, Commerce, Management, Customer Service, Legal Studies, or a related field.
• Recent graduate.
• Basic to intermediate Microsoft Office skills (Excel, Outlook, Word).
• Strong verbal and written English communication skills.
• Ability to work with data and reports is advantageous.