Job: COMPLAINTS MANAGEMENT INTERN

Company : Private Security Industry Regulatory Authority (PSiRA); Centurion; On-site; ZAR 56,000 - 67,000; Full time

Benefits offered by this job

Stipend

Job summary

Private Security Industry Regulatory Authority (PSiRA) offers a Complaints Management Intern role based in Centurion, Gauteng. The position provides exposure to customer service processes, complaint resolution strategies, and data management while supporting the team in tracking complaints and communicating with customers.

The internship is designed to develop practical experience in handling customer issues, reporting trends, and contributing to customer experience improvements.

Qualifications

• National Diploma/Degree in Business Administration or Business Management/Office Management or Office Administration.

Responsibilities

• Assist in receiving and documenting customer complaints
• Help resolve customer issues by escalating them to the appropriate team
• Track and monitor the status of complaints
• Communicate with customers to ensure satisfaction
• Prepare reports on complaints and resolution trends

Skills

Customer service

Data entry

Education

Business Admin

Job description

A Complaints Management Intern assists in managing customer complaints, ensuring that issues are handled effectively and efficiently to improve customer satisfaction. This role provides valuable exposure to customer service processes, complaint resolution strategies, and data management. The intern will support the team in tracking complaints, communicating with customers, and contributing to the development of strategies for improving overall customer experience.

Responsibilities

• Assist in receiving and documenting customer complaints
• Help resolve customer issues by escalating them to the appropriate team
• Track and monitor the status of complaints
• Communicate with customers to ensure satisfaction
• Prepare reports on complaints and resolution trends

Qualifications

• National Diploma/Degree in Business Administration or Business Management/Office Management or Office Administration

Hiring organization

Private Security Industry Regulatory Authority (PSiRA)

Employment Type: internship

Job Location: Centurion, Gauteng, South Africa

Base Salary: stipend R 5 000; NQF 7 stipend R 6 000