Patient Administration Manager

Mediclinic International; Worcester; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Mediclinic Southern Africa is seeking a capable leader to manage the Patient Administration Department, ensuring accurate accounting and revenue optimisation. You will oversee staff, control departmental risks, and coordinate with stakeholders to maintain cash conversion.

The role requires 5+ years in debtors and at least 5 years in a managerial or supervisory capacity within a hospital finance context. On-site work at Worcester site preferred.

Qualifications

• Grade 12; tertiary qualification with debtors/financial experience
• Experience in hospital patient administration and revenue management

Responsibilities

• Lead and manage the Patient Administration Department and staff
• Mitigate departmental risks and ensure compliance with policies
• Distribute information to stakeholders and manage department budgets

Job description

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Closing date: 11/10/2026
Number of positions: 1
Recruiter name: Liezel Alberts
Reference number: 74123
Workplace Type:On-site

Permanent

MAIN PURPOSE OF JOB

To manage the Patient Administration Department and all related processes to ensure that correct accounting processes and procedures are being followed and address any issues that could affect the settlement of accounts and generation of income for the hospital to optimise revenue and cash conversion.

KEY RESPONSIBILITY AREAS

• Lead and manage the people in the department
• Manage and mitigate departmental risks
• manage and distribute information to relevant stakeholders
• Manage and control department budgets/finances

REQUIRED EDUCATION

ESSENTIAL EDUCATION:

Grade 12; Tertiary qualification with debtors / financial experience

DESIRED EDUCATION:

None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:

• Minimum of 5 years debtors experience
• At least 5 years’ experience in a Managerial or Supervisory position
• Experience and insight in the total Patient Administration Management environment.

DESIRED EXPERIENCE:

• Previous medical aid/ managed health experience
• Background knowledge of the hospital/ healthcare industry
• Previous patient medical industry debtors experience.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Relevant aspects of applicable acts (e.g. Medical Scheme Act; Consumer Protection Act, PMB, WCA, RAF, etc.)
• Financial knowledge (e.g. compiles a budget; calculate ROI's for new equipment/buildings/expansions/new doctors; manage alternative fee structures, etc.)
• Rules and regulations regarding funder contracts
• Patient Administration policies and procedures (e.g. Patient Confidentiality, Bad Debts, Discount, relevant HR policies, etc.)
• B2B Lookup Phase II and the Debtpack Enquiry application
• Clinical codes management
• Basic anatomy knowledge and terminology
• Medical aid requirements/narrations (COID and Medical Aids)
• Manage financial risks (e.g. debt days/, cash conversions and trends with regards to bad debtors, etc.)
• Patient Admin programs on the AS400 system
• Patient Administration processes (e.g. Reception, Confirmations, Accounts and Credit control, Debtors)
• Audit principles and taking corrective and/or preventative action where necessary (e.g. risk management and quality management programme)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.