Patient Administrator Manager

Staff Unlimited Recruitment; Cape Town; Hybrid; ZAR 650,000 - 950,000; Full time

Job summary

Staff Unlimited Recruitment in Cape Town seeks a Patient Administration Manager to oversee patient administration, revenue-cycle, credit control and case management functions.

You will lead teams, drive performance, ensure funder compliance and deliver reliable reporting to support governance and continuous improvement across the group.

This role offers hybrid work and requires a relevant healthcare management qualification with 5+ years of senior private healthcare experience.

Qualifications

• Diploma or degree in Healthcare Management, Business Administration or related field.
• Minimum 5 years' relevant experience in private healthcare administration, revenue cycle, case management or related functions.
• Minimum 2 years' supervisory or management experience.
• Strong knowledge of private healthcare revenue-cycle processes, medical schemes and funder rules.
• Intermediate to advanced Excel.

Responsibilities

• Lead and support Credit Control and Case Management Team Leaders.
• Monitor departmental performance, targets, escalations and revenue-cycle risks.
• Oversee debtors, collections, age analysis and month-end reporting.
• Ensure effective case management, including authorisations, funder compliance and documentation.
• Conduct tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate management reports, analysis and insights to support decision-making.
• Drive process standardisation, governance, accountability and continuous improvement.
• Identify operational risks and implement practical solutions to improve efficiency and revenue performance.

Skills

Analytical thinking

Attention to detail

Leadership

Communication

Excel

Education

Healthcare Management / Business Administration degree

Tools

Excel

Job description

Patient Administrator Manager

A leading healthcare organisation is seeking a detail-oriented, analytical and proactive Patient Administration Manager to join its dynamic team.

This role is responsible for overseeing key patient administration, revenue-cycle, credit control and case management functions, while supporting operational performance, reporting, governance and continuous improvement across the Group.

Location: Cape Town/Surrounding Areas | Hybrid

Minimum Requirements

• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.
• Minimum 5 years' relevant experience in private healthcare administration, revenue cycle, case management, credit control or a related function.
• Minimum 2 years' supervisory or management experience.
• Strong knowledge of private healthcare revenue-cycle processes, medical schemes and funder rules.
• Sound understanding of case management, credit control, age analysis and debtor’s month-end processes.
• Intermediate to advanced Microsoft Office skills, particularly Excel.
• Experience with healthcare/funder portals will be advantageous.

Key Responsibilities

• Lead and support Credit Control and Case Management Team Leaders.
• Monitor departmental performance, targets, escalations and revenue-cycle risks.
• Oversee debtors, collections, age analysis and month-end reporting.
• Ensure effective case management, including authorisations, funder compliance and documentation.
• Conduct tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate management reports, analysis and insights to support decision-making.
• Drive process standardisation, governance, accountability and continuous improvement.
• Identify operational risks and implement practical solutions to improve efficiency and revenue performance.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong leadership and people-management ability.
• Excellent communication and stakeholder-management skills.
• Strong reporting and Excel capabilities.
• High levels of integrity, confidentiality and ethical judgment.
• Ability to coach, support and hold teams accountable.
• Proactive approach with a strong continuous-improvement mindset.