Operations Manager (Polokwane)

Pedros Chicken; Limpopo; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pedros Chicken in Limpopo seeks a Junior Operations Manager to implement an Operations Management Framework across the organisation and support profitability. You will uphold SOPs, drive customer satisfaction, and oversee store performance to maximise net profitability.

Responsibilities include managing operations for allocated stores, developing teams, achieving sales/GP targets, and assisting franchise partners with troubleshooting while ensuring compliance with SOPs.

Qualifications

• Degree or certificate in Marketing, Business Development or Business Administration.
• Experience in Franchise/Corporate Stores.
• GAAP knowledge and Micros experience.
• Minimum 2 years as a Junior Operations Manager.
• Proficient in MS Office (advanced).

Responsibilities

• Implement an Operations Management Framework across the organisation.
• Support sustainability and profitability for stakeholders.
• Expand brand scope, growth, and clientele.
• Maintain SOPs and service standards.
• Manage store-level operations and quality control.
• Achieve sales and gross profit targets.
• Lead and develop store teams.

Skills

Marketing

Business Development

Business Administration

Franchise operations

People management

Tools

MS Office

Job description

DUTIES AND RESPONSIBILITIES:

1. Implement Operations Management Framework across the organisation
2. Support and enable the sustainability and profitability of existing and potential stakeholders
3. Expand the scope, growth, and clientele of the brand
4. Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
5. Proven ability to manage operational issues at stores
6. Proven ability to manage quality control and compliance in line with SOP
7. Ability to achieve sales and GP% target
8. People management
9. Handling all operational issues for allocated stores
10. Ensuring quality and optimal compliance with SOP
11. Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
12. Assisting Franchise partners in trouble shooting
13. Attending to customer complaints and implementing corrective action
14. Attending to weekly reports on stores
15. People Management - Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
16. Coach and develop the team

REQUIREMENTS:

1. Marketing/Business Development /Business Administration
2. Franchise/Corporate Store experience
3. GAAP/ Micros experience
4. At least 2 years' experience as a Junior Operations Manager
5. MS Office (advanced)